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Senior Service Desk Specialist with German

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.
  • Contract type: full-time

Job description, responsibilities and duties

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.

Key tasks and accountabilities
• Management of client backend solutions (Microsoft Intune, Windows Autopilot, Mobile Device Management, Matrix42 Empirum, Microsoft Defender)
• Customize and implement device policies and policies
• Operation of the Managed Print Service (myQ, Canon uniflow)
• Patch management
• Creating and updating packages for software distribution
• 2nd level support for the management solutions used, as well as support for the service desk and desktop support
• Participation in decisions related to Workplace devices, processes and policies
• Implementation and monitoring of device compliance profiles
• Participation in IT projects that affect the workplace

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Advanced (C1) and English - Intermediate (B1)

Personality requirements and skills

Experience and Skills:
• Completed vocational training in the IT sector with professional experience
• High communication skills and self-motivation, independent working methods, customer-oriented way of thinking and self-confident demeanor
• Experience in operating client management environments
• Cross-architecture knowledge of the Windows environment is advantageous
• ITSM basic knowledge (ITIL Foundation certification an advantage)
• Good knowledge of project management methods as an employee or work package manager in projects
• Good knowledge of automating tasks with Microsoft Powershell
• Knowledge of managing Apple devices would be an advantage
• Good knowledge of dealing with trouble ticket systems (e.g. ServiceNow)
• Good network knowledge (TCP/IP, Ethernet, DNS)

• German- Advanced: C1
• English – Intermediate B1


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees


Contact person: Ing. Dana Hillier Kolesárová
E-mail: send CV