ICT Administrator III - Voice
Deutsche Telekom IT Solutions Slovakia
- Place of work: Košice, Slovakia (Job with occasional home office)
- Basic wage component (gross) and other rewards: 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.
- Contract type: full-time
Job description, responsibilities and duties
If you are looking for a new job that will kick-start you career, take a look at this opportunity and join our ever-growing Magenta family!
Your main purpose in this job would be to independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). Operating mainly on 2nd and 3rd level environment.
Key accountabilities on this job would be:
• 2nd and 3rd level INM support.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within DTAG.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
• Single Point of Contact for at least one customer, area or technology within supported service.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Train and participate on education of other employees.
• Create and maintain documentation.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Your main purpose in this job would be to independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). Operating mainly on 2nd and 3rd level environment.
Key accountabilities on this job would be:
• 2nd and 3rd level INM support.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within DTAG.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
• Single Point of Contact for at least one customer, area or technology within supported service.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Train and participate on education of other employees.
• Create and maintain documentation.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) or German - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
What can help you become part of our company?
Experience
• minimum 1 year of relevant IT
• enhanced knowledge of VoIP system
• Familiar with IP technologies
• Troubleshooting user/system voice problems
Certification
• Any Cisco certification is an advantage
IT Technical Skills
• Cisco Unified Call Manager
• Cisco Webex
• Cisco IOS (SW, GW, SBC…)
Soft skills
• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills
• Verbal and written communication skills
• Ability to work alone and as part of a team
Possible specialization (optional for recruitment reasons)
• Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.
Experience
• minimum 1 year of relevant IT
• enhanced knowledge of VoIP system
• Familiar with IP technologies
• Troubleshooting user/system voice problems
Certification
• Any Cisco certification is an advantage
IT Technical Skills
• Cisco Unified Call Manager
• Cisco Webex
• Cisco IOS (SW, GW, SBC…)
Soft skills
• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills
• Verbal and written communication skills
• Ability to work alone and as part of a team
Possible specialization (optional for recruitment reasons)
• Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees