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Senior Engineer for Public Cloud Managed Service
Deutsche Telekom IT Solutions Slovakia
- Place of work: Košice, Slovakia (Job with occasional home office)
- Basic wage component (gross) and other rewards: From 1 850 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1850 € /brutto.
- Contract type: full-time
Job description, responsibilities and duties
Purpose
Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.
Key accountabilities
• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Serve as technical lead to assure delivery of the service in critical situations.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment
• Implement new technologies/services or upgrades to existing technologies.
Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.
Key accountabilities
• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Serve as technical lead to assure delivery of the service in critical situations.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment
• Implement new technologies/services or upgrades to existing technologies.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Education
• Master´s degree in Information Technology.
• At least two advanced certificates for relevant platform.
• 6 years minimum IT Experience.
• Core platform knowledge- expert.
• Related platform knowledge- intermediate.
Soft skills
• Communication - Advanced.
• Analytical thinking - Expert.
• Team cooperation - Advanced.
• Training and mentoring - Expert.
• Presentation skills - Advanced.
• Negotiation skills - Advanced.
Finance Skills
• Financial literacy in respective business area - Intermediate.
Other
• Knowledge of the ITIL processes
• Project Management- Basic
Possible specialisation
• Core platform knowledge:Routing and Switching skills on CCNP certification level (Cisco) or BCNP certification level (Brocade).
• Related platform knowledge: FW, LAN knowledge (advantage).
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
• Master´s degree in Information Technology.
• At least two advanced certificates for relevant platform.
• 6 years minimum IT Experience.
• Core platform knowledge- expert.
• Related platform knowledge- intermediate.
Soft skills
• Communication - Advanced.
• Analytical thinking - Expert.
• Team cooperation - Advanced.
• Training and mentoring - Expert.
• Presentation skills - Advanced.
• Negotiation skills - Advanced.
Finance Skills
• Financial literacy in respective business area - Intermediate.
Other
• Knowledge of the ITIL processes
• Project Management- Basic
Possible specialisation
• Core platform knowledge:Routing and Switching skills on CCNP certification level (Cisco) or BCNP certification level (Brocade).
• Related platform knowledge: FW, LAN knowledge (advantage).
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees