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ICT Administrator III - DevOps
Deutsche Telekom IT Solutions Slovakia
- Place of work: Remote work
- Basic wage component (gross) and other rewards: From 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€ brutto.
- Start date: ASAP
- Contract type: full-time
Job description, responsibilities and duties
Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident) in order to support rollout of Patch management automation use cases in to the production environment.
Key accountabilities
• Defect Management (updating known issue list, tracking INM/PRM, …), L2 - Support, Communication and handover tasks to UC Operation for 1 level support
• Housekeeping activities ( e.g. database cleanup, database corrections, ), Capacity Management, management of new patch sets, new versions to be patched, KPI’s reports, reports about Patch changes, Quality reports ...
• Onboarding of new customers, Handling of integration demands into new operational units or new customers, Onboarding of new patch modules (first time deployment)
• Support of testing of new releases and new features, Support for rollout of new versions or releases, Creation and maintenance of end user operation guide, wiki, videos
• Presentation of life demos for stakeholders, Supporting & Training of end users, Roll-Out solution to operation teams -> Training and Supporting of End Users, Collecting feedback from end users as Input for improvements
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident) in order to support rollout of Patch management automation use cases in to the production environment.
Key accountabilities
• Defect Management (updating known issue list, tracking INM/PRM, …), L2 - Support, Communication and handover tasks to UC Operation for 1 level support
• Housekeeping activities ( e.g. database cleanup, database corrections, ), Capacity Management, management of new patch sets, new versions to be patched, KPI’s reports, reports about Patch changes, Quality reports ...
• Onboarding of new customers, Handling of integration demands into new operational units or new customers, Onboarding of new patch modules (first time deployment)
• Support of testing of new releases and new features, Support for rollout of new versions or releases, Creation and maintenance of end user operation guide, wiki, videos
• Presentation of life demos for stakeholders, Supporting & Training of end users, Roll-Out solution to operation teams -> Training and Supporting of End Users, Collecting feedback from end users as Input for improvements
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Technical Knowledge:
• Knowledge about Microfocus SA and OO
• Basic knowledge of scripting (e.g. Phyton, …)
• Basic knowledge about server administration (Windows, LINUX, AIX, ….) and application operation
• Knowledge about SQL queries
Process:
• ITIL knowledge especially regarding INM, PRM, Change management
• SCRUM, Agile, SAFe
• Basic knowledge of SW development and release management
Tools:
• JIRA
• Confluence
• MS Office
• SNOW and or SM9
Soft Skills:
• Good technical understanding and analytical skills for doing Troubleshooting
• Presentation skills for doing live demos and training
• Documentation skills for creating WIKI’s, presentations etc.
• Attention to detail and dedication to quality
• Ability to work independently and cross-functionally with other members of the team
• Ability to communicate both good news and bad with urgency
• Proactiveness
• Knowledge about Microfocus SA and OO
• Basic knowledge of scripting (e.g. Phyton, …)
• Basic knowledge about server administration (Windows, LINUX, AIX, ….) and application operation
• Knowledge about SQL queries
Process:
• ITIL knowledge especially regarding INM, PRM, Change management
• SCRUM, Agile, SAFe
• Basic knowledge of SW development and release management
Tools:
• JIRA
• Confluence
• MS Office
• SNOW and or SM9
Soft Skills:
• Good technical understanding and analytical skills for doing Troubleshooting
• Presentation skills for doing live demos and training
• Documentation skills for creating WIKI’s, presentations etc.
• Attention to detail and dedication to quality
• Ability to work independently and cross-functionally with other members of the team
• Ability to communicate both good news and bad with urgency
• Proactiveness
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees