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Service Desk Agent Academy with German language

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 200 EUR/monthOffer salary will not be lower than 1200 EUR brutto. In addition to base salary we provide variable part and other financial benefits. More details about clear career path and other interesting financial benefits will be provided on Interview.
  • Start date: 1. 9. 2022
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for talented young people who are not afraid of challenges and are willing to roll up their sleeves and work without compromise.
We want colleagues who are looking for the best solutions and are not satisfied with the average.

Purpose:
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery
order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd level environment.

Activities:
- Collaboration in the service desk if required also 7x24 shift work
- Telephone support for customers and prospects
- Receiving customer inquiries and opening incidents or service requests
- Initial solution attempt according to specifications and qualified
- Forwarding of the incidents to the 1st level support or other specialist groups according to specifications
- Ensuring availability by telephone
- Acquisition of additional tasks in the office area if required

Employee perks, benefits

• Possibility of teleworking or home office
• Cafeteria Bonus - an annual package of money based on job complexity
• Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
• Financial bonus for recommendation of a candidate
• Financial bonus for relocation
• Employer pension contribution (III. pillar)
• Extra vacations based on position complexity
• Special program for key employees
• Work life coaching - psychological, work, legal and financial consulting
• Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
• Hard-skills and soft-skills trainings
• Opportunity to upskilling and reskilling by internal and external trainings and certifications
• Discounts at various providers
• Health week activities twice a year
• Usage of relaxation area Alejová
• Metro card
• Diners credit card

For more information about benefits - https://www.deutschetelekomitsolutio...

Expected date of completion of the selection process

1 September 2022 (there are still 15 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Customer-oriented thinking and acting
- Competence in telephone conversations
- Good communication skills (clear, understandable pronunciation, fluency)
- Pleasant voice and diction
- Flexibility, resilience and willingness to perform
- Willingness to work in shifts up to 7x24
- Very good knowledge of spoken and written German
- Excellent teamwork skills
- Safe handling of the entire MS Office product range
- Good knowledge of spoken and written English, further foreign language desirable
- Very good knowledge of German

Languages:
German - Upper intermediate (B2) - minimum
English - Upper intermediate (B2) - minimum

Place of work:
Anywhere within Slovakia

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Contact

Contact person: Katarína Juriková
E-mail: send CV