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Junior Service Delivery Manager with German Language

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: From 994 EUR/monthWe are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 994/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Purpose
Accountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance.


Key accountabilities

Service Ensurance pillar :
- Managing Service Ensurance pillar
- Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
- Functional leading of order managers.

Customer facing :
- SPOC between customer and operation/production
order entry gate for the customer o direct interface to customer in relation to order management process

Global Customer Order Desk :
- accountable for tracking and tracing of orders
- proposing and implementing process improvements o closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning
- identifying potential risks / blocking points of implementation and delays of order
- managing migrations calls and escalations o troubleshooting delivery of orders in project management phase
- providing inputs to Design Solution Manager for the price calculation o creating of final price calculations for technical solutions
accountable for sending the offer to the customer
- Communication with production to ensure delivery of services in required SLA, OLA and KPI
- Managing customer escalations in deployment phase
- Order management
- Processing proposals with an aim to optimize production.
- Processing order for customer in specific tool to deliver customer requests (creation of orders).
- Validating request in tool and collecting all necessary information, documentation to complete the order
- Delivering requestor/customer acceptance of delivered service
- Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
- Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.

Financial Performance and Billing Financial Performance & Billing is responsible for all financial regards. Specifically the commercial management topics:
- Steering the financial planning.
- Steering the forecast process.
- Cost Management.
- Steering of Cost Saving/Efficiency measures.
- Preparing and executing Finance Reviews.
- Collecting of data and creating reports for account improvement program.
- Generating billing data for the relevant elements.
- Generating the invoice supplements

Employee perks, benefits

- Possibility of Teleworking or Home office
- Cafeteria - individual financial benefit
- Trainings and development opportunities (Coursera, Percipio full --access for free)
- Pension savings contribution
- Extra vacation days
- Referral bonus /financial/
- Discounts at various providers in Košice
- Team buildings online
- Work-life Program and Coaching
- Health Weeks
- Sport Activities
- Weekend Events
- Doctors at workplace
- Credit card
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2)

Number of years of experience

2

Personality requirements and skills

Education
Secondary education

Experience
minimum 2 years

Certification
ITIL V3 Foundation, SeM Basic

IT Technical skills
General IT overview - Advanced
TSI portfolio knowledge - Advanced
MS Office - Intermediate

Soft skills
Customer orientation - Advanced
Excellent leadership - Intermediate
Communication skills - Advanced
Negotiation skills - Intermediate
Time management - Advanced
Problem solving ability - Advanced
Result orientation - Advanced
Presentation skills - Intermediate

Finance skills
Financial literacy - Intermediate

Other skills
Self-motivated individual with excellent interpersonal communication and influencing skills
Sound knowledge of project management principles
Mature specialized professional knowledge (deep understanding of a specific professional field)
Analytical thinking
Exhibiting tact and diplomacy
Experience of post-sales support - advantage
Cost control and budget planning

Languages
English - Intermediate (B1)
German - Upper intermediate (B2)

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Contact

Contact person: Ing. Monika Mathiová
E-mail: send CV