Práca SME SME.sk
Pridať inzerát

Application Manager

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: From 1 150 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150€/brutto.
  • Contract type: full-time

Job description, responsibilities and duties

Purpose

Application Manager is responsible for the entire life cycle of the application- from the start of operation to the final switch-off: coordinates and steers development and operation, is responsible for compliance with the agreed Service Level Agreements and bears commercial responsibility for budget of the application.



Key accountabilities

• Filling the role of Application Manager with functional leadership of the Application Team.
• End-to-end responsibility for the ServiceNow customer portal.
• End-to-end responsibility for DoItNow /ITSM 2.0.
• Managing and optimizing collaboration between responsible teams and roles.
• Plan and implement measures to improve customer satisfaction of internal and external customers.
• Ensure and improve robustness, stability, reliability and maintainability of the platform.
• Ensure good and optimized collaboration between Customer Portal and DoItNow/ITSM 2.0.
• Increase the professional and technical expertise in terms of a Center of Excellence.
• Ensure that Bugfixes, Enhancements, new features and improvements are implemented tested and deployed into production in a fast, agile, professional and secured way.
• Ensure a good communication to our customers and requesters.
• Ensure the compliance and Security of the customer Portal and DoItNow.
• Support and guide project managers on potential risks, dependencies and issues regarding their impact on a successful deployment.
• Ensure that we stay close to the Out of the box ServiceNow standard.
• Implementation and support of Change Management, Configuration Management and Release Management.
• Introduce DevOps between Application Operation and Application Maintenance in the team Customer Portal and team DoItNow.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Information technologies

Language skills

English - Upper intermediate (B2)

Other knowledge

ITSM (Information Technology Service Management) - Expert
ServiceNow - Expert
DevOps methods - Skillful

Personality requirements and skills

Soft skills
• leadership
• good communication and presentation skills
• ability to work in a team
• problem solving
• willingness to learn new things

Other skills
• process and methodological skills
• project management skills
• several years of experience in solution design and in the role of Product owner and/or Development lead.
• knowledge and experience in the release and change management process
• knowledge in Catalog Management and with Customer Frontends
• Experience in ensuring application compliance (PSA procedures, SDSK etc.).
• German language - Upper intermediate (B2) - advantage

Certifications
• ITIL certification - Expert ITIL processes knowledge.
• Agile\Scrum certification - Good knowledge of agile methods and structured, independent work with high quality awareness.

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Contact

Contact person: Ing. Lívia Tomečková
E-mail: send CV