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ICT Administrator I for CU Germany (24/7)

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: From 880 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs and according to internal processes.

Key accountabilities

• Monitoring and creating of events.
• Handling of incidents and requests.
• Basic checks of windows and linux devices.
• 1st and 2nd level INM support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Handling netvork issues and comunicating with providers and 2nd level team
• Comunicating with customers and other 2nd level teams via mail, Microsoft Teams

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Other knowledge

General IT/ PC literacy - Advanced
HW/ SW overview - Basic
Core platform knowledge - Basic
Communication - Basic
Communication Analytical thinking - Basic
Team cooperation - Basic

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees