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Global Quality Manager with German Language

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 445 EUR/monthFinal salary is negotiable.  We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1445 EUR/brutto.
  • Start date: Asap
  • Contract type: full-time

Job description, responsibilities and duties

Governance of the Quality management on corporate level of T-Systems International (TSI). Proposes, manages and designs relevant process and quality improvements, implements policies and procedures to achieve organizational goals TSI wide. Implements Quality management system according to valid standards (covering Umbrella certification - ISO 9001, 20 000, 27001 and 22301) and in order to increase the efficiency of the service activity and to ensure Controls quality management and process optimization programs within TSI. Takes a lead and stear quality improvement programs, provides quality consultancy in strategic Quality initiatives. Based on deep quality checks and audits (analyzis and evaluation) of customer's account identifies deviations and ensures proper measures/actions are implemented. Provides mentoring, coaching and consultancyon a global TSI level.

Key Accountibilities
• Initiate and control cperationalization of processes / procedures (Best Practices) and services/ products- descriptions (Business Service Catalogue) (Definition & implementation of Processes /Workflows to ensure the Availability & Produce-ability of services/products).
• Appliance of approaches/procedures to increase the standardization within the Service Delivery organization
• Initiates and collaborates on the development of strategies for specialist units and strategic decisions company wide
• Initiate & moderate workshop with service delivery experts
• identifies area for quality improvement and develops trainings to help understand and inplement knowledge among the employees/colleagues
• Develops company-wide standards, procedures and guidelines
• Provides comprehensive advice to internal/external customers as well as employees and management • Identifies quality disturbances and initiates and monitors measures to improve quality
• Develops/ enhances, coordinates and introduces the indicators for measuring quality and enhancing the quality performance (Tri:M customer promises)
• Develops and coordinates strategies and concepts to design and optimise processes/ quality in a complex tasks area
• Prepares adequate solutions/ regulations/concepts/ target processes in a particularly complex task area or relating to interdepartmental business processes. Develops strategies for specialist units and initiates strategic decisions

Managment scope
• independently manages large national/international quality projects
• Advises management on strategic and organisational structure matters


ITIL V3 foundation certification;
ITIL expert certification (advantage)
ISO 9001; ISO/IEC 20000; ISO 27001; ISO 22301;
Six Sigma or Lean Green Belt certification (advantage) PM certification (advantage)

Soft skills
Strong Communication skills
Finance Skills:
Analytical thinking
Organisational skills
Stress resistance

Other criteria
-Strong communication skills
-Strong pro-customer and results orientation
-Ability to work as an individual also as a part of the team
-Excellent networking across departments and with contacts within the Group (e.g., as part of Group projects) and outside the Group.
-Experience in IT Services minimum 4 years Detailed knowledge of ICT industry environment Steering of projects in project management for complex and multi-national projects
-Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have)
-Experience in management of international projects, previous experience in intercultural environment
-Deep knowledge of ITIL processes, certification in at least 1 of them Certification from quality area (e.g. Lean, Six Sigma, ISO 9001, 20000, 27001, 22301, PCI-DSS, GxP standard..)

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees


Contact person: Mgr. Barbora Iškyová
E-mail: send CV