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Process Manager

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 020 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1020 EUR/brutto.
  • Start date: Asap
  • Contract type: full-time

Job description, responsibilities and duties

-Performs tasks related to the respective Production processes.
-Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.
-Designs and produces internal and external reports related to process management.
-Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis.
-Provides active on site support, training and development activities for other colleagues.
-Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
-Governance of the process management within the unit or company.
-Propose and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity.
-Provides consultancy in assigned processes.
-Prepares and controls optimization measures relating to processes and reporting.

- Challenge the quality of production process to ensure Zero Outage targets
- Manage teleconferences with all required participants to coordinate actions to be taken realted to process topics
- Manage continual service improvement to increase customer satisfaction
- Managing of process related projects to ensure Continuous Improvement on TSI Level
- Leading and building up respective process communities to increase awareness to expected levels
- Manage the alignment between process and operational topics to ensure proper communication
- Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
- Coaching and consultancy of respective processes to share knowledge

- Process- Organisation- and Quality Management (5 years of experience)
- ITIL foundation certification; higher ITIL certification - min. 2
- PC skills / HW, SW/, MS Office- Advance

Soft skills
Efective communication skills- Advanced
Analytical thinking- Advanced
Presentation skills - Advanced
Organisational skills - Advanced
Flexibility- Intermediate- Advanced
Stress resistance- Intermediate

Other criteria or requirements
Ability to work autonomously
Project Management- Basics
Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage,etc.)
Pro-activity and pro-customer orientation
Ability to work as an individual also as a part of the team
Experience in management of international projects, previous experience in intercultural environment
Ability to multi-task, set priorities and meet strict deadlines
Using logic and reasoning to identify solutions to problems
Project management experience
Total independent approach in solving different tasks
Responsibility for taking own decission

Employee perks, benefits

-Possibility of Teleworking or Home office
-Cafeteria - individual financial benefit
-Trainings and development opportunities (Coursera, Percipio full access for free)
-Pension savings contribution
-Extra vacation days
-Referral bonus /financial/
-Discounts at various providers in Košice
-Team buildings online
-Work-life Program and Coaching
-Health Weeks
-Sport Activities
-Weekend Events
-Doctors at workplace
-Credit card
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Intermediate (B1)


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees