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SDM Support Specialist

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 880 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 880 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Providing Administrative Support and coordination for the Sales and Service Organization, in the areas of finance, procurement, service level agreement (SLA) management, sales and reporting.

Key accountabilities
• Designs and produces internal and external reports related to Sales and Service management processes
• Collect and compile different KPI reports like Incident, Availability and Performance
• Providing inputs for creation of different kinds of Sales and Service Management reports
• Organize/participate on teleconferences/meetings with all required participants to inform about actions to be taken
• Communication with identified stakeholders on daily basis to collect relevant inputs
• Creating of shopping carts based on input from SDM in order to create purchase order
• Providing support for creating invoices based on inputs from SLR Reports, Availability reports, Problem management reports, orders and offers, Capacity reports
• Coordination of Capacity Forecasts within the Capacity Management
• Process and proposals with an aim to optimize production
• Process order for customer in specific tool to deliver customer requests (creation of orders)
• Validates request in tool and collect all necessary information, documentation to complete the order
• Delivers requestor/customer acceptance of delivered service
• Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality
• Creating the accounting documents for final settlement
• Processes and coordinates incoming requests from Service Delivery Managers and application - operation unit

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

Experience:
• Similar position - 1 years minimum

IT Technical skills:
• Excel - Intermediate
• MS Office - Intermediate
• PowerPoint - Basic
• General IT overview - Basic
• TSI portfolio knowledge - Basic

Soft skills:
• Customer orientation - Advanced
• Result orientation - Intermediate
• Communication skills - Intermediate
• Time management - Intermediate
• Problem solving ability - Intermediate
• Presentation skills - Basic
• Negotiation skills - Basic

Other criteria or requirements:
• TSSK Process Overview
• ITIL Foundation Overview

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom Systems Solutions Slovakia s.r.o.
P.O.BOX 108
830 05 Bratislava 35
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Mgr. Noemi Evinova, PhD.
E-mail: poslať životopis