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SDM Support Expert

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 900 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 900 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Coordinating and steering Sales and Service Management activities in the areas of Service ensurance, Financial performance and Billing, Contract management, Claim management and Sales.

Key accountabilities
• Within Service ensurance pillar S&SeM Process Expert carries on all responsibilities, performs activities and deals with processes necessary to meet the contractual service requirements and safeguards the Quality of provided service
• Processing orders for customer in specific tool to deliver customer requests (creation of orders)
• Validating requests in tool and collecting all necessary information and documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating orders and providing necessary information to implementer’s teams to deliver customer order in requested time and quality
• Processing and coordinating incoming requests from Service Delivery Managers production unit
• Coordinating complex orders
• Leading small project teams in order to process complex orders
• Training other colleagues within Order management topics
• Planning steps in order to implement Order management process for new demands
• Coordinating approvals and order specification in pre-order phase
• Executing quality checks
• Organizing teleconferences regarding orders status, process efficiency & adjustment
• Providing inputs for claim management
• Creating:
- process improvements in the area of Service ensurance, order management
- proposals with an aim to optimize production and delivery of services, alignment with the customer, safeguarding contractual update
- recommendations or suggestions on optimization of measures related to processes, reporting and quality improvement (based on the analysis)
• Collecting, preparing, investigating and summarizing of different inputs from requestor to create agreed and on demands reports
• Creating complex reports for top management
• Provides board members and customers with regular reports in order to manage the account effectively and efficiently
• Inspection of data inputs in order to keep data quality on top level
• Investigation of relevant reasons of breached SLA as an input for reports
• Communication with identified stakeholders on daily basis to collect relevant inputs
• Creating of financial reports :
- shopping carts based on input from SDM in order to create purchase order
- invoices based on input from SDM, OPM
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Organizing and coordinating customer escalations in deployment phase
• Lead an opportunity management

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Intermediate (B1)

Experience in the position/sector

ICT Delivery Service

Number of years of experience

2

Personality requirements and skills

Certifications:
• SeM Basic
• IT Technical skills:
• Excel - Advanced
• MS Office - Intermediate
• General IT overview - Intermediate
• TSI portfolio knowledge - Intermediate

Soft skills:
• Customer orientation - Advanced
• Communication skills - Intermediate
• Negotiation skills - Intermediate
• Time management - Intermediate
• Problem solving ability - Intermediate
• Result orientation - Intermediate
• Presentation skills - Intermediate

Other criteria or requirements:
• PowerPoint advanced
• Experience in ITCO (min. 1Year)
• TSSK Process Overview
• ITIL Foundation Overview

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom Systems Solutions Slovakia s.r.o.
P.O.BOX 108
830 05 Bratislava 35
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Mgr. Noemi Evinova, PhD.
E-mail: poslať životopis