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Executive Operation Manager

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 2 700 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2700 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
• The holder of the job takes care of and acts as main point of contact for day to day matters for all services and operation services. He is
• the main point of contact for all transition & transformation and operation related topics for respective organization. Holder of the job will
• manage complete service chain and execution of defined customer contract throughout the countries to fulfill or exceed the expectations
• of the external customer, while keeping costs at an optimal level.

Key accountabilities
Acts according to valid legislation and Slovak Labor code.
Processes and service delivery
• Global responsibility for Daimler GEO Backend operational services
• Global Representation of TSI in customers Service Management and Operation Management Board
• Responsible for global service chains on International level (cross LBU/PoP)
• Responsibility for delivery of backend services according to contractual obligations and Service Level Agreements
• Definition and clarification of the collaboration model with GSSC (Brasil, Hungary, India) and TSSK
• Global SPOC for SDMs ,internal/external architects ,Frontend, Smaragd, AHD, UHD counterparts
• Coordination and leadership of SC-OPM team
• Primary contact for technical content of operational / specialized technical concepts
• Escalation position for all service processes, i.e. Incident/Problem/Change/Release – management global 24/7 service
• Reviewing transitions to external partners

Quality assurance
• Delivers services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s
• Continuously improves processes and products/services in assigned area, plans improvements and implements improvement programs
• Coordinates and controls operations, processes, take-over and delivery of services according to standard / processes
• Coordinates and controls activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations
• Definition of templates and supervise the quality of the project documentation
• Participates in on-call shifts in the “manager on duty” role

Budgets and finances
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDMs. (Preisrechner)
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(Preisrechner)
• Calculating operational efforts and charging models for new service elements
• Explanation of production options for SDMs
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization
• Monitor, manage and improve the efficiency of provided services

Management scope
• People: Functional leading of Senior Service Chain OPMs, Service Chain OPMs, OPMs and Process managers in defined countries in order to manage defined stream of service
• Processes: Global responsibility for Daimler GEO Backend operational services
• Finances: Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDMs

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1) and German - Upper intermediate (B2)

Number of years of experience

SC OPM, Project management
5

Personality requirements and skills

Certifications:
• ITIL V3 Foundation, 2 additional modules of ITIL expert certification

IT Technical skills:
• General IT overview - Expert
• TSI portfolio knowledge - Expert
• Platform knowledge (Windows, Linux, DB, Network, Storage & Backup) - Advanced
• MS Office - Advanced

Soft skills:
• Effective communication - Expert
• Team work cooperation - Expert
• Presentation skills - Advanced
• Negotiation skills - Advanced

Other skills:
• Process overview - Expert
• Quality management - Advanced
• Leadership skills - Advanced
• Project management - Intermediate
• Agile & Scrum knowledge - Intermediate
• Financial literacy - Basic

Value orientation and sense of responsibility:
• Acts according to the guiding principles and corporate policies (Code of conduct, Employee handbook, etc.)
• Walks the talks and takes responsibility for his/her own actions
• Treats colleagues and customers in the same service-oriented way

Communication & intercultural skills:
• Communicates appropriately to target group and situation in a solution oriented way
• Ensures clear understanding and prevents misunderstandings
• Acts as a role model of effective and respectful communication
• Communicates effectively complex business matters towards international level / counterparts and TSSK management

Drive change:
• Is open to change within his/her area of responsibility and engages others
• Acts as a role model where change is concerned
• Initiates and drives change to support innovations

Leadership/strategic thinking:
• Acts as role model and motivates others to contribute overall strategy
• Delegates tasks in order to reach effective team work and reach the goals
• Finds the balance between business needs and employee needs
• Inspires and motivates others to act in line with DTAG strategy
• Regularly gives constructive feedback

Staffing and development:
• Takes responsibility for internal and external recruitment by developing and maintaining partnerships with others inside, and outside the organization
• Considering changing business predicts future development needs for his/her area of responsibility
• Moves people to right places within the company
• Uses coaching techniques to develop people

Performance and result orientation:
• Recognizes and evaluates expected performance, works with team to improve effectivity
• Leads others to take ownership for work responsibilities, results and decisions
• Takes responsibility for own decisions

Financial planning:
• Has the knowledge & understanding of the budget process
• Effectively manages all costs elements
• Is able to discuss costing & financial planning with counterparts and internal teams
• Understands contracts and contract change process (Framework or Delivery Agreement, SLA, OLA, etc.) and organizes business accordingly
• Is in control of forecasting and budgeting

Service responsibility & Technical expertise:
• Understands the portfolio and processes, how it maps to the business and applies accordingly
• Demonstrates in-depth technical and operational knowledge to support timely resolution of a problem
• Demonstrates end to end ownership for the services, ensures understanding of service chain and cooperation across the organization

Customer orientation:
• Thinks & acts in a customer-oriented manner
• Builds trust & reputation for exceptional customer services
• Shares experience with other departments and units, leads others in order to develop long term customer relationships

Stakeholders management:
• Identifies stakeholders & roles the play
• Understands need and delivers according to expectations
• Actively steers and develops stakeholders relationships

Business development & growth:
• Understands business needs, identifies possible opportunities
• Thinks and acts as an ambassador of TSSK portfolio to support business development on company level

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Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom Systems Solutions Slovakia s.r.o.
P.O.BOX 108
830 05 Bratislava 35
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Mgr. Barbora Iškyová
E-mail: poslať životopis