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Service Chain Operation Manager

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 100 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Interface between SDM / Service Owner (Customer) and SC OPM or OPM (both local) / operation in defined field in order to keep quality of the production.

Key accountabilities
• Responsible for service chains of a specific business service / product cross various organizational units.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operational stability.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Steer the respective Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).
• Design and elaborate end-to-end business processes.
• Create and document high- and low-level process documentation.
• Explore and handle dependencies to other functions and teams.
• Prepare and execute functional testing.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience:
• Similar position - 4 years minimum

Certification:
• ITIL higher certification (advanced modules)

IT Technical skills:
• MS office - Advanced
• Platform knowledge - Intermediate

Soft skills:
• Effective communication - Advanced
• Negotiation skills - Advanced
• Presentation skills - Advanced
• Team work cooperation - Advanced

Other skills:
• Process overview - Advanced
• Leadership skills - Advanced
• Quality management - Intermediate
• Project management - Intermediate
• Financial literacy - Basic
• German Language - advantage
• Familiar with ServiceNow solutions - advantage
• Knowledge of TC specific business processes with relevant experience - advantage
• Product models CPDM (Common Product Data Modell – Pricing and conditions / dependencies to Siebel, Netcracker, SAP, Salesforce…) - advantage

Other criteria or requirements:
• Proactive approach, Stress resistant
• Ability to work in team
• Willingness to change, flexibility
• Customer, value, result and performance orientation
• Deep knowledge about DT / former TSI TC processes and IT Tools for the XL customer process chain
• Experienced in customer to customer processes especially Order to cash
• Familiar with ARIS and/or BPNM Modeling language
• Experience working with development methodologies such as SAFe, Agile, Scrum
• Familiar with agile tools (Confluence, Jira, etc.)
• Open minded, Ability to abstract
• Communicative competence
• Self-dependent working attitude
• Fluent in English

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
https://www.deutschetelekomitsolutions.sk/