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Lead Incident Manager wit German language

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 971 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 971 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.

Key accountabilities
• Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
• Control correct assignment of Incidents
• Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
• Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue
• Clarify all responsibilities being unclear
• Schedule the Incident
• Classify and prioritize the Incident
• Make a diagnosis of the Incident
• Coordinate solving of the Incident and closing of the Incident
• Initiate the Major Incident Process on suspicion of a Major Incident
• Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Experience in the position/sector

Process, Organisation and Quality Management

Number of years of experience

2

Personality requirements and skills

Soft skills:
• Strong Communication skills - Intermediate
• Analytical thinking - Intermediate
• Presentation skills - Intermediate
• Organisational skills - Intermediate
• Flexibility and Stress resistance - Intermediate

Other skills:
• Ability to work autonomously
• Understanding of business environment and IT, processes, organization
• Customer oriented, initiative and enthusiastic
• Results oriented, persevering, able to complete task on time under pressure
• Works on assigned tasks independently

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Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Ing. Lucia Gbúrová
E-mail: poslať životopis