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Operation Manager for FCI

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Key accountabilities
• Responsible for part of service chain, cross Department level (technical layer)
• Responsible for KPIs and SLAs / OLAs of the related services
• Accountable for technical content of operational / specialized technical concepts.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Support SC OPM in planning the requirement for resourcing at both Department and Team level.
• Operational interface between the production and SC OPM.
• Support SC OPM in explanation of production options for SDM.
• Responsible for the default reporting ordered by the SC OPM.
• Monitor, manage and improve the efficiency of provided services

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience:
• Similar position - 2 years minimum

Certification:
• ITIL Foundation

IT Technical skills:
• MS office - Advanced
• Core platform knowledge - Intermediate
• Related platform knowledge - Basic

Soft skills:
• Effective communication - Advanced
• Presentation skills - Advanced
• Negotiation skills - Advanced
• Team work cooperation - Advanced

Other skills:
• Process overview - Intermediate
• Quality management - Intermediate
• Leadership skills - Intermediate
• Project management - Basic
• Willingness to change, flexibility
• Proactive approach
• Customer, value, result and performance orientation
• Stress resistant
• Core platform knowledge

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom Systems Solutions Slovakia s.r.o.
P.O.BOX 108
830 05 Bratislava 35
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Mgr. Barbora Iškyová
E-mail: poslať životopis