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Senior Service Chain Operation Manager

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: From 1 400 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1400 - 2500 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Interface between SDM / Service Owner (Customer) and SC OPM or OPM (both local) / operation in defined field in order to keep quality of the production.

• Squad/ technical lead - responsible for the E2E steering of production/ global virtual delivery team in the OS part MSC (Windows) or OS part LINUX for the DSM platform
• Good overview in daily operational steering and good technical overview in MSC (ability to discuss technical issues with the customer/ vendors/ counterparts on managerial level)
• Planning, controlling and responsibility for the timely provision of the service in the required quality according technical/operational concept
• Supporting the SDM with respect to commissioning and cost optimizing
• Advisor in the existing business, the care about the service chain from the transformation phase to the operating phase
• SPOC for Production in the production line and for the SDM ( escalations, delivery, change and incidents management, configuration management )
• Coordination, managing and monitoring operational teams and cooperating with various departments.
• Administration of Service-Chains in Asset Manager (adding, deleting, editing)
• Customer responsibility and support for operational issues (OS part – WIN/ LIN)
• Participation, management of internal and customer calls
• German language is necessary (at least B2 level, written and spoken)

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

• Master's degree
• 6+ years experience
• ITIL higher certification (advanced modules)
• MS Office- Advanced
• Platform knowledge- Intermediate
• Financial literacy- Basic
• Project management- Intermediate
• Process overview- Advanced
• Quality management- Intermediate

Soft skills
• Effective communication- Expert
• Presentation skills- Advanced
• Negotiation skills- Expert
• Team work cooperation- Advanced
• Leadership skills- Advanced
• Stress resistant
• Proactive approach
• Willingness to change, flexibility
• Customer, value, result and performance orientation


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice


Kontaktná osoba: Ing. Lucia Gbúrová
E-mail: poslať životopis