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Senior Lead Incident Manager with German language

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 295 EUR/monthMinimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Manages, steers and coordinates contributing activities in resolution of CBI High incidents.
Acts in accordance of customer reference process, whilst observing related SLA’s and KPI’s to ensure incidents are resolved within time.

Accountabilities
•To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents.
•To open and lead technical conference calls.
•To own and coordinate Incidents, whilst ensuring that key milestones, KPI’s and SLA’s are achieved.
•To create and distribute ‘structured list’ communications to key stakeholders in line with ‘reference’ process, keeping them informed of progress for resolution.
•Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets.
•Lead incident resolution whilst ensuring that KPIs and SLA are achieved.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Experience in the position/sector

Process- Organisation- and Quality Management

Number of years of experience

2

Personality requirements and skills

Soft skills
• Strong Communication skills - Advanced
• Analytical thinking - Advanced
• Presentation skills - Advanced
• Organisational skills - Advanced
• Flexibility - Advanced
• Stress resistance - Advanced

Others
• Understanding of business environment and IT, processes, organization
• Customer oriented, initiative and enthusiastic
• Results oriented, persevering, able to complete task on time under pressure
• Works on assigned tasks independently
• Intercultural experience (advantage)
• Ability to work autonomously

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Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Ing. Lucia Gbúrová
E-mail: poslať životopis