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ICT Administrator III- CITRIX

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 850 EUR/monthMinimum monthly salary is 850 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

Accountabilities
• Implementation, Administration & Migration of Citrix XenApp/ Desktop/ PVS/ Netscaler (6.5 – 7.x) environment
• Administration of Microsoft Windows Systems environment & basic services as AD, DNS, File, etc. (Windows Server 2008 - 2019)
• Participation on Automatization & Standardization of workflows
• Planning, concept implementation, commissioning and operation of complex systems
• Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
• 2nd and 3rd level INM support.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within company.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
• Single Point of Contact for at least one customer, area or technology within supported service.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Train and participate on education of other employees.
• Create and maintain documentation.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) alebo English - Upper intermediate (B2)

Number of years of experience

ICT Application Operation & Management
3

Personality requirements and skills

Certification
• Citrix CCA/CCP, MS MCSA Windows Server 2016/2019

IT Technical Skills
• IT/ PC literacy- Expert
• HW/ SW overview- Advanced
• Core platform knowledge- Advanced

Soft skills
• Communication- Intermediate
• Analytical thinking- Advanced
• Team cooperation- Advanced
• Training and mentoring- Advanced
• Presentation skills- Intermediate

Others
• Very good knowledge and experience with Microsoft Windows Server and Citrix environment
• Good knowledge of PowerShell and Scripting
• Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
• Knowledge of Microsoft Azure
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
• Overview of the ITIL processes

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Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Ing. Lenka Kiššová
E-mail: poslať životopis