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Junior Application Administrator _24/7

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 855 EUR/monthSalary minimum 855 € brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality Key performance indicators (KPI’s).

Accountabilities
Generic accountabilities:
•Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
•Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
•Plans, controls and is responsible for complete application-based request fulfillment
•Support and consult Service Delivery Management
•Coordinates incident, problem, change, escalation management and operational documentation
•Coordinates customer-driven and / or technical changes during service lifecycle
•Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
•Functional steers whole service chain for small to medium applications/services
•Independently executes standard tickets to provide service according to KPIs.
•Support Junior Administrators to spread knowledge level in the team and develop their skills.
•Responsibility for service asset- and configuration management
•Support project and other deliverables in order to fulfil KPIs and management requests
•Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Number of years of experience

information technologies
1

Personality requirements and skills

•Preferable Technical High school degree
•Technical overview in Operating System (OS), Network, Storage, Back up, Databases, Middleware, Scripting
•Basic project management overview
•ITIL knowledge
•Teamwork
•Communication skills

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktná osoba: Lucia Jacková
E-mail: poslať životopis