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Head of Virtual Platform Operation

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 150 EUR/monthMinimum monthly salary is 1150 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

The holder of the job takes care of and acts a main point of contact for complex day to day steering of 2nd level operational, implementation and consulting services for T-Systems dynamic computing platform used for customers on global level within GDU DPS (incl. Top 25).
The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Accountabilities
Processes and service delivery
• Maintain relationships with counterparts and other stakeholders by effective communication.
• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
• Collect and provide feedback on contract terms and conditions compliance.
• Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation, and 2nd level operation and deployment of virtual computing platforms for global DPS customers (incl. Top 25).
Quality assurance
• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
• Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
• Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
• Participates in on-call shifts in the “manager on duty” role.
Budgets and finances
• Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
• Control finance and efficiency management initiatives across the assigned organizational units and sub-units.
People
• Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
• Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.
• Act as a first point of contact for international projects and steer expert competence group within dynamic computing area.
Management scope
• People: lead organizational unit with up to 25 members (virtual platform administrators)
• Processes: coordinate delivery of 2nd level operational support on a global basis (in incident, change, problem, configuration and patch management processes) to 200+ global customers (incl. Top 25), under specific high-security requirements
• Finances: control training and travel budgets up to Eur 900 k p.a., revenue up to Eur 1 000 k p.a.

Salary
• Minimum monthly salary is 1150€ brutto + variable part of salary + other financial benefits.
The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Teambuildings,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) a German - Intermediate (B1)

Personality requirements and skills

Education
• Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)
Experience
• Min 2 year experience in leading teams (with 12+ employees), e.g., in project context
• Min 4 year experience working in IT, with min 1 year experience with operating systems solutions
Languages
• English (mandatory): written and oral B2+
• German (optional): written and oral B1+

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
https://www.deutschetelekomitsolutions.sk/