Práca SME
Pridať inzerát

German speaking Service Chain Operation Manager

Deutsche Telekom IT Solutions Slovakia

Information about the position

  • Place of work: Košice
  • Basic wage component (gross) and other rewards: 1 250 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1250 EUR/brutto.
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
• Interface between Service Owner (Customer/ SDM) and operation (OPM) in defined field in order to keep quality of the production.

• Plans, manages, and is responsible for the provision of the scope of service in time/quality.
• Responsible for the technical/operational concept in terms of technical content. Advises and supports the SDM in terms of commissioning and cost optimization. Plans and develops efficiency improvement measures in coordination with the SDM and is responsible for implementing them in Delivery. Can be involved as a consultant in the existing business.
• Takes over the service chain from the transformation phase to the operating phase and controls the involved production units via the OPMs.
• Has overall responsibility for the E2E quality of the service chains.
• Creates cost and service transparency for the individual services of the service chains.
• Acts as the SPOC for Delivery and for the SDM.
• Responsible for the completeness and quality of data in the Asset and Configuration Management of the service chain.
• Ensures the agreed reporting, e.g., according to OLA, SDE, etc.

Employee perks, benefits

Possibility of Teleworking or Home office
Cafeteria - individual financial benefit
Trainings and development opportunities (Coursera, Percipio full access for free)
Pension savings contribution
Extra vacation days
Referral bonus /financial/
Discounts at various providers in Košice
Team buildings online
Work-life Program and Coaching
Health Weeks
Sport Activities
Weekend Events
Doctors at workplace
Credit card
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

• 4+ years of work experience (EG3) or vocational training with several years of work experience

Other skills:
• Managerial experiences recommended
• Effective communication
• Presentation skills
• Negotiations Skills - negotiates in a fair manner and achieves sustainable results
• Financial overview
• Proactive approach
• Ability to work in team
• Willingness to change, flexibility
• Customer, value, result and performance orientation


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice


Kontaktná osoba: Ing. Lucia Gbúrová
E-mail: poslať životopis