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Advisor, Services Project/Program Management (I7)
- Place of work: Bratislava
- Basic wage component (gross) and other rewards: 2 066 EUR/month
- Contract type: full-time
Job description, responsibilities and duties
Project Manager Corrective Field Activity (Services FQM)
It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.
Join us as a Project Manager Corrective Field Activity (CFA) on our Global Customer Field Action (GCFA) team in Bratislava to do the best work of your career and make a profound social impact.
Global Customer Field Action (GCFA) team is Customer centric execution organization committed to resolving systemic unique and/or proactive field quality issues, minimizing customer impact while providing tailored cost-effective solutions and delivering on the Dell promise to bring excellence in customer satisfaction. This role oversees end to end execution and completion of Corrective Field Activity (CFA) projects in EMEA region. This function manages client relationships and is responsible for coordinating key stakeholders and resources in region with the goal of creating, coordinating, and delivering custom solutions, ensuring customer satisfaction as a key deliverable at all times. This role requires process design and implementation focus on Reverse Logistic and Float (Returned Parts) Management on top of regular Field Action execution management connected to actual service incidents creation.
End to End execution of Projects related to systemic quality issues
Keep the stakeholders and customer informed about every milestone during project execution
Complete service coordination with Global service parts, Field service team and Dell logistics team to coordinate for the materials and service during the project
Complete responsibility of reverse logistics and float to ensure all the defective parts are collected back from customer site after the completion of the project
Ensure dispatch and tag compliance, generate the SER (Service Event Record - 1x1 dispatches) after the project to ensure 100 % dispatch compliance
8+ years relevant experience with bachelor’s degree
Ability to speak fluent English
Strong customer management skills and skills and experience in managing complex services projects or programs and their presentation
In-depth ability to assess, manage and re-mediate project risks
Experience working with multiple diverse organizations and work independently with minimal supervision
German or French language
Good understanding of client and server related services, processes, and related project financials, PMP, Green/Black Belt or 6 Sigma Belt certified
Salary starting from: 2 066 Eur/gross monthly
Private medical care
Access into our Learning studio – more than 1,000 online trainings
Private employee gym
To see the full list of benefits, click HERE.
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap.
Application closing date: 1st March 2022
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Brief description of the company
We provide a wide range of services IT, finance, marketing, sales, technical support and support business operations - globally. Come see why talented, forward-thinking people come here to take flight.