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Global Sales Compensation Planning Trouble Ticket Analyst


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 500 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Quite simply, the greater we grow sales of Dell Technologies’ ground-breaking products and services, the further and faster we can help drive human progress. That’s where Sales Planning & Strategy comes in. Pushing forward key sales strategic initiatives and supporting the development of long-term sales growth plans, this expert team enables us to deliver innovative tech to more customers than ever before. It’s a far-reaching and varied field that includes developing and managing sales measurement models, analyzing our strategic priorities and identifying new areas of opportunity. From evaluating sales incentive plans to diagnosing sales force training needs, it’s about improving both the quality and quantity of sales activities.

Join us as a Sales Planning & Strategy Analyst on our Sales Operations team in Bratislava/Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Sales Planning and Strategy Analyst you will support strategic initiatives to develop sales growth plans and profitability targets. You will delve into sales performance results to help specify performance metrics and sales effectiveness tracking methods to maintain and improve the company’s competitive advantage in the market.

You will:

• Be subject matter expert in commissions area, coordinate and support SCP activities within your scope
• Understand & resolve issues before commissions submission to payroll
• Understand compensation plans, policies, crediting rules and payout calendars. Understand SCP attainment and commission payout per individuals is calculated correctly and fix the issue which are raised
• Business partnering with Senior management, Finance, Sales, Sales Ops, HR and Payroll, provide them with accurate and timely information & follow up on the issues. Effectively interact with Sales and Finance population and resolve autonomously the majority of questions and potential conflicts regarding SCP; help other team members to solve their issues. Be a valued business partner for the key stakeholders and create an environment of collaboration and trust
• Perform business analysis on sales commissions to support management understanding and decision making

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3+ years of relevant and solid experience and a Bachelor’s degree
• Excellent communication and interpersonal skills and extensive Excel skills.
• Analytical and detail oriented, strong problem solving and process improving ability, focused on process improvement
• Fluent English, French is advantage
• Good organization and time management skills, comfort with changing environment and able to work under the pressure and within tight deadlines

Desirable Requirements

• Knowledge of appropriate networks, products and protocols

Salary starting from: 1500,- eur monthly gross

Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)


Brief description of the company

Dell Technologies has been active in Slovakia since January 2003. We started as a center for sales and customer support and over the 17 years we have transformed into a global business center that is the financial hub of Dell Technologies.
We provide a wide range of services IT, finance, marketing, sales, technical support and support business operations - globally. Come see why talented, forward-thinking people come here to take flight.

Number of employees

1000 and more employees