Práca SME SME.sk
Pridať inzerát

Client Technical Support Engineer with English and German (Polish as advantage)

Dell

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 550 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Client Technical Support Engineer with English and German (Polish as advantage)

Bratislava, Slovakia

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.  

Join us as a Client Technical Support Engineer on our Product Services team in Slovakia to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Client Technical Support Engineer (CTE), you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Assists FL agents by providing real time, technical agent guidance and escalations, direct collaboration with agent and customer, dispatch review, and technical content improvement.
  • Works with internal agents to resolve customer issues through SFDC Collaboration. Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed.
  • Provides leadership and guidance to team members to transfer skills as well as technical support.
  • May triage unresolved software issues according to department procedures and answers technical questions, resolves, or escalates problems.
  • May provide feedback PG/Quality issues when applicable and provide feedback on tools/guided path issues/gaps when applicable. Provide Work Order review and feedback if required on daily basis.

Additionally

  • Resolve customer-reported issues while working closely with other multi-functional teams
  • Provide feedback to Engineering for improving product quality and reliability
  • Determine priority levels while negotiating and setting expectations with customers
  • Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
  • Drive operational excellence through quality closures and proper escalation of issues


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Fluency in English & German language (Polish as advantage).
  • 2 to 5 years of related experience
  • First-rate customer focus, phone etiquette and work ethic
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
  • Ability to take on shift work and holidays responsibilities

Salary starting from: 1 550€/ monthly


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

#Profesia

Employee perks, benefits

  • Private medical care,   
  • Sick days,   
  • Access into our Learning studio – more than 1,000 online trainings,   
  • Extra vacation, 
  • Private employee gym.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Advertiser

Brief description of the company

Dell Technologies has been active in Slovakia since January 2003. We started as a center for sales and customer support and over the 17 years we have transformed into a global business center that is the financial hub of Dell Technologies.
We provide a wide range of services IT, finance, marketing, sales, technical support and support business operations - globally. Come see why talented, forward-thinking people come here to take flight.

Number of employees

1000 and more employees