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Technical Specialist - Polish Market (Part-Time)


Information about the position

  • Place of work: Fazuľová, Bratislava
  • Basic wage component (gross) and other rewards: 600 EUR/month
  • Contract type: part-time, internship, work experience

Job description, responsibilities and duties

- Provides first-level technical support on Dell supplied client products
- Identifies and resolves issues affecting customer client systems
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
- Engaging necessary support staff to resolve escalations in as short a timeframe as possible
- Attends required technical training sessions and makes effective use of assigned lab time

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Polish - Advanced (C1)

Personality requirements and skills

- Thorough working knowledge of client and network architecture/technology
- Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
- Excellent telephone and customer handling skills
- Fluency in Polish and good English


Brief description of the company

Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.

Number of employees

1000 and more employees

Company address

Dell s.r.o.
Fazuľová 7
811 07 Bratislava