Customer Service Representative - US markets

Responsible to provide an exceptional customer experience, responding effectively to consumers enquiries in a skilful and professional manner, ensuring a timely and qualitative resolution, through an omnichannel network as determined by Client needs. Work collaboratively with internal and external departments to resolve all enquiries and ensure all key client SLA’s/ KPI’s are met.

Key responsibilities:

- To professionally handle contacts, including but not limited to: inbound & outbound telephone calls; email; rating & reviews, social media, WhatsApp and any other communication channels as agreed with your line manager;
- To meet and exceed all quantitative and qualitative performance targets;
- Contributes to team target/SLA even when personal target has been achieved;
- Manages own Inbox and responds to emails and queries in a timely manner;
- To become a ‘product expert’;
- To attend training and briefing sessions as necessary to gain expertise and understanding of Client and Contact Centre requirements;

- Full time contract (40 hours/week)
- Fixed schedule: Monday to Friday from 14:00 to 23:00 - lunch break is
included
- Transport allowance - 50 euros/gross per month
- Meal vouchers - 5.5 euros net per working day
- Hybrid model after trial period
- Start date: ASAP
- Being part of a constantly growing company & team, with endless opportunities for career development
- Office location: Bratislava
- Salary: 1250 euro per month + performance bonus