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Customer Care Coordinator - German Market

CPM International Telebusiness SLU

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 450 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Are you a tech-savvy problem-solver looking for an exciting opportunity to kickstart your career in technical support? Do you thrive in fast-paced environments and enjoy helping people navigate complex technology issues? If so, an amazing opportunity has arisen to join our new client LENOVO - Customer Care Case Team!

What you will Achieve

The Customer Care Coordinator is responsible for end-to-end process of customer-related issues. In this role, you will communicate with external customers, as well as internally, to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. You need to demonstrate an understanding of clients’ needs when it comes to cases that were escalated & thus, you will need to address these with the utmost urgency and professionalism.

This vital role will involve direct contact with the customer, as well as the cross-functional business partners. The main objective is customer delight & achievement of targets set within the KPI program.

Employee perks, benefits

- Working Days/Hours: Monday to Friday – 9:00–18:00
- Base salary monthly: €1,450
- Allowances: €150 per month = Food Vouchers €100 Per Month (€1200 per annum with no employee contribution) +commuting/WFH allowance of €50 Per month (€600 per annum)
- Working Model: Hybrid – At least one day working from the office
- Full-Training: 2 weeks from our office in Bratislava
- Start date: August 1st, 2023

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

What are we looking for?

- Excellent communication skills Vital customer-facing skills. Ability to interact with customers both by phone & e-mail.
- Good team player with an ability to work with teams both regionally, as well as globally to meet customer requirements
- Ability to handle pressure when it comes to sensitive/escalated cases (social media, Executive Escalations, Legal cases)
- Able to manage complex situations involving multiple internal, as well as external teams to meet customer expectations
- Capable to identify process gaps to minimize customer impact & improve internal processes
- The expectation is on addressing those with respective owners in a constructive manner

Additional requirements

- A high level of German and English is a must
- Exceptional customer experience skills ensuring customer satisfaction
- Dedicated towards fast & satisfactory resolution which will result in our overall client’s OSAT
- Focus oriented, team player, enthusiastic
Ability to own initiatives to meet set KPIs


Who we Are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.



Brief description of the company

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Number of employees

1000 and more employees