Order Management and Technical Support Advisor with Dutch
CPM International Telebusiness SLU
- Place of work: Bratislava, Slovakia (Job with occasional home office)
- Basic wage component (gross) and other rewards: 1 750 EUR/month
- Contract type: full-time
Job description, responsibilities and duties
Attention music lovers and tech enthusiasts! Get ready to take your passion to the next level and join our dynamic team of young bilingual professionals. We are seeking individuals who share our love for high quality audio devices like speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at intersection of music and technology, then this is the opportunity you have been waiting for!
As an Order Management and Technical Support Advisor, you will be the initial point of contact for domestic & international customers, end users, resellers and installers. You will be the first point of contact for end consumers, handling a spectrum of enquiries around direct to consumer order processing, returns, service & warranty and product availability. On the Technical aspect, a large component of the role surrounds replicating and investigating issues and working to identify root cause and in turn resolution.
Your daily tasks:
- Provide first line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels
- Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters
- Action return requests and refunds in a smooth, timely and customer centric manner
- Ensure customer satisfaction through end-to-end management of each request
- Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate
- Work with all operating systems (Mac, Android, Windows and iOS)
- Act as an advocate for our customers and be empathetic in all customer interactions
As an Order Management and Technical Support Advisor, you will be the initial point of contact for domestic & international customers, end users, resellers and installers. You will be the first point of contact for end consumers, handling a spectrum of enquiries around direct to consumer order processing, returns, service & warranty and product availability. On the Technical aspect, a large component of the role surrounds replicating and investigating issues and working to identify root cause and in turn resolution.
Your daily tasks:
- Provide first line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels
- Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters
- Action return requests and refunds in a smooth, timely and customer centric manner
- Ensure customer satisfaction through end-to-end management of each request
- Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate
- Work with all operating systems (Mac, Android, Windows and iOS)
- Act as an advocate for our customers and be empathetic in all customer interactions
Employee perks, benefits
- RELOCATION Package
- Salary 21 000 euro/gross yearly
- Start date: ASAP
- Permanent Contract (Indefinite).
- Working hours: full-time (40 hours per week), shifts between 9am-9pm
- Meal e-voucher - fully covered 5,5 EUR/ per working day based on attendance and working hours
- Commuting Allowance – €50 per month
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
- Fully paid training that optimally prepares you for your job.
- Outstanding work location and facilities in our brand-new offices in Bratislava.
- Best in class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
- Salary 21 000 euro/gross yearly
- Start date: ASAP
- Permanent Contract (Indefinite).
- Working hours: full-time (40 hours per week), shifts between 9am-9pm
- Meal e-voucher - fully covered 5,5 EUR/ per working day based on attendance and working hours
- Commuting Allowance – €50 per month
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
- Fully paid training that optimally prepares you for your job.
- Outstanding work location and facilities in our brand-new offices in Bratislava.
- Best in class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Dutch - Advanced (C1)
Personality requirements and skills
- Dutch C1 and English B2 level
- Customer service: 2 years; technical knowledge support is a plus
- Previous experience in a Direct to Consumer support role would be advantageous but not essential
Preferred:
- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software
- Knowledge of home Audio/Visual equipment, connections and audio/video formats
- Knowledge of Mac/PC, Android and iOS operating systems
- Customer service: 2 years; technical knowledge support is a plus
- Previous experience in a Direct to Consumer support role would be advantageous but not essential
Preferred:
- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software
- Knowledge of home Audio/Visual equipment, connections and audio/video formats
- Knowledge of Mac/PC, Android and iOS operating systems
Advertiser
Brief description of the company
CPM International are an award-winning contact centre with a global footprint.
We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.
Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.
We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.
Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.
Number of employees
1000 and more employees