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Customer Service Representative with German- Part time

CPM International Telebusiness SLU

Information about the position

  • Place of work: Vajnorská 100, Bratislava
  • Basic wage component (gross) and other rewards: 666,66 EUR/month
  • Contract type: part-time

Job description, responsibilities and duties

- Respond to customer queries received via e-mail, ticket, or on social media (NO CALLS)
- Identify customers requests and find a solution in a timely manner and in accordance to internal processes
- Monitor customer complaints on social media and answer to provide guidance
- Follow up with customers to ensure their requests have been fully solved
- Collect customer enquiries' data in accordance to internal processes and to improve customer experience

Employee perks, benefits

- Start date: March 1st
- Type of contract: Part time
- Working hours: Part time, 20h/week, Mon-Fri, between 8am and 5pm
- Commuting allowance €50 per month (€600 per annum)
- Meal vouchers €5 per day (approx €100 per month based on days worked)
- 5 paid contingency days per year for emergencies and short-term absences
- "Refer a friend" benefit – the opportunity to receive a financial bonus when referring a friend for an open vacancy
- Outstanding work location and facilities in Bratislava
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
- Best in class people engagement activities and programs

Requirements for the employee

Candidates with education suit the position

Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)


Brief description of the company

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Number of employees

1000 and more employees