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Customer Service Advisor - Dyson
CPM International Telebusiness SLU
- Place of work: myhive Vajnorská, Vajnorská, Bratislava
- Basic wage component (gross) and other rewards: From 1 167 EUR/monthMonthly meal voucher & commuting allowance.
- Start date: 3rd April 2023
- Contract type: full-time, part-time
Job description, responsibilities and duties
► Who we are:
CPM International is an award-winning contact centre with clients such as Dyson, Colgate and Harley Davidson. Our client Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.
If you thrive on challenges and are excited by innovation, this could be an exciting career step for you! We are looking for employees to strengthen our vibrant & motivated customer service team and to interact with owners of some of the most innovative and stylish Dyson products in the world.
► Your daily tasks:
• You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.
CPM International is an award-winning contact centre with clients such as Dyson, Colgate and Harley Davidson. Our client Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.
If you thrive on challenges and are excited by innovation, this could be an exciting career step for you! We are looking for employees to strengthen our vibrant & motivated customer service team and to interact with owners of some of the most innovative and stylish Dyson products in the world.
► Your daily tasks:
• You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
• You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.
Employee perks, benefits
► What we offer:
• Start date - 3rd April 2023.
• Contract - Permanent.
• Working hours:
- Full Time (40 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Or Part Time: working 20, 25 or 30hrs/week - rotating schedule Monday - Sunday between 3 pm and 12 am (rotative weekends, two weekends off per month guaranteed). Please note you would need to be available to work full-time during your training period which is a length of 5 weeks & 3 days.
• Highly competitive base salary (base salary from €14,000 gross per year depending on market language) in addition to:
- 5,50€/day meal voucher (110€/month - applicable if you work at least 4h/day, and 20h/week).
- A commuting allowance of €50 per month (€600 per annum).
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
• Office-Based role in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Start date - 3rd April 2023.
• Contract - Permanent.
• Working hours:
- Full Time (40 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Or Part Time: working 20, 25 or 30hrs/week - rotating schedule Monday - Sunday between 3 pm and 12 am (rotative weekends, two weekends off per month guaranteed). Please note you would need to be available to work full-time during your training period which is a length of 5 weeks & 3 days.
• Highly competitive base salary (base salary from €14,000 gross per year depending on market language) in addition to:
- 5,50€/day meal voucher (110€/month - applicable if you work at least 4h/day, and 20h/week).
- A commuting allowance of €50 per month (€600 per annum).
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
• Office-Based role in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Information about the selection process
Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse & talented professionals!
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
We're looking forward to your application!
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.
We're looking forward to your application!
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Italian - Advanced (C1) or Spanish - Advanced (C1) or Portuguese - Advanced (C1) or German - Advanced (C1) or English - Upper intermediate (B2) or Czech - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
►What we look for:
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia, and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.
• Experience in the customer service industry and ideally in a Contact Centre environment is a plus.
►Language Requirements
We are looking for candidates that are able to speak & write fluently in one of the below languages + have a good level of English to communicate with our international team:
• Spanish
• Portuguese
• German
• Italian
• Slovak
• Czech
• Have a good level of English to communicate with our international team.
• Be eligible to work in Slovakia, and resident in the Slovakian territory.
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.
• Experience in the customer service industry and ideally in a Contact Centre environment is a plus.
►Language Requirements
We are looking for candidates that are able to speak & write fluently in one of the below languages + have a good level of English to communicate with our international team:
• Spanish
• Portuguese
• German
• Italian
• Slovak
• Czech
Advertiser
Brief description of the company
CPM International are an award-winning contact centre with a global footprint.
We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.
Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.
We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.
Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.
Number of employees
1000 and more employees