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Customer Service Advisor

CPM International Telebusiness SLU

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 202 EUR/monthPart time contract - from 600 euros per month + performance bonus; or Full time contract - from 1202 euros per month + performance bonus
  • Contract type: full-time, part-time

Job description, responsibilities and duties

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?
- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
- Delivering exceptional, client-centred resolutions in a timely manner
- Offering an omnichannel service to our consumers via telephone, email, chat and social media
- Developing a sound understanding of the products and services offered by our client
- Embracing our company values and acting as a brand ambassador

Employee perks, benefits

- Possibility of part time contract (20 hours/week) or full time contract (40 hours/week)
- Fixed schedule: Monday to Friday (9:00 - 13:00 or 10:00 - 14:00 - part time) or Monday to Friday (9:00 - 18:00 - full time)
- Transport allowance
- Being part of a constantly growing company & team, with endless opportunities for career development

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1) or Slovak - Advanced (C1) or Czech - Advanced (C1) or Romanian - Advanced (C1) or Polish - Advanced (C1)

Personality requirements and skills

- High level of English (both spoken and written) + Fluent level of following languages - Slovak/Czech or Romanian or German or Polish
- Genuine passion for delivering outstanding customer service
- Confidence and an enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
- A strong team-work ethic and a “can do” attitude

Advertiser

Brief description of the company

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Number of employees

1000 and more employees

Contact

Contact person: Tamara Odzganova
E-mail: send CV