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Parli l' italiano? E allora unisciti a noi! Customer Service Agent - Italian Market - Dyson

CPM International Telebusiness SLU

Information about the position

  • Place of work: Vajnorská 100, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 167 EUR/month1167€ monthly base salary + 50€ of commuting/work from home allowance + 100€ meal contribution
  • Start date: October
  • Contract type: full-time, part-time

Job description, responsibilities and duties

Who we are

At CPM we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages.

What we are about: We’re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world.

What you will achieve

• Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology
• Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues
• Have a full understanding of Dyson’s products and brand values and convey these at all times
• Give feedback and provide insight into the key areas that drive a poor Owner Experience
• Upsell to the latest technology and cross sell across the different categories
• Log customers reasons for contact and leave notes on customer records
• Adhere to all legal requirements and client requirements such as GDPR and PCI
• Handle a mix of Inbound Telephone Calls, Emails, WhatsApp, etc. as required and depending on demand
• To strive for First Contact Resolution and resolve customer queries.
• Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets
• Follow the defined processes and customer handling rules outlined by the client
• Use the required systems to resolve customer issues and take the recommended next best action
• Attend necessary training courses (internal and external) to maintain a high level of competency in your role

Employee perks, benefits

**Option to work remotely within the Slovak territory or office based in Bratislava**

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town centre. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours we are looking for and join our team, we will offer you a range of great benefits which set us apart from our competitors, which include:

• Start date: 19th or 26th October
****SIGN IN BONUS**** 600 € (Valid for applications received between August 8th and August 31st only. The amount will be paid to the hired candidates in 2 instalments after completing the probation period)
• A Permanent Contract (Indefinite)
• Working hours: full-time or part-time. Please note that you need to be available full-time for the training (5,5 weeks).
• Possible work schedules for full-time:
- Monday to Sunday (rotating weekends), five days per week, rotating shifts between 8am and 8pm.
• Full home office option possibility

• Fully covered €5 per day meal voucher
• Commuting allowance €50 Per month (€600 per annum for 100% in the office) or Working from home allowances €50 per month (€600 per annum for 100% working from home)
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absence
• "Refer a friend" benefit – the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Outstanding work location and facilities
• Best in class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

Information about the selection process

If you want to apply, please send us your CV in ENGLISH language. If you want to know more, then we are ready to meet you.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Italian - Advanced (C1)

Personality requirements and skills

**Please note that a valid work permit for Slovakia is required to apply to our company**

• Able to communicate clearly and effectively through the written and spoken word of Italian to the level of C1 - C2, along with English to a level of B2 minimum
• Experience in the customer service industry (ideally in a Contact Centre environment) is desirable, but not mandatory
• Dedicated and hardworking and passionate about giving a great customer experience
• Have the ability to connect with customers, build rapport and show empathy
• Outgoing and always asking appropriate questions to ascertain customer needs
• You’re a natural team player –we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
• The ability to demonstrate our company DNA
• Be well organised and able to prioritise your workload with the ability to work under pressure
• Be able to make decisions based on given guidelines and the customers' situation to arrive at the best possible outcome for both the customer and Dyson
• Flexible and able to adapt to change easily as this is a fast-paced environment
• Professional, proactive, positive and with a “can-do” attitude
• Good computer skills and experience with MS Office

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Brief description of the company

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients. CPM International offers a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Number of employees

1000 and more employees

Contact

Contact person: Tamara Odzganova
E-mail: send CV