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Dyson Customer Advisor - Slovak and/or Czech with English - Flexible Part time and Weekends Options

CPM International Telebusiness SLU

Information about the position

  • Place of work: Vajnorská, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 583,5 EUR/month583.50€ monthly base salary + 50€ of commuting/work from home allowance + 100€ meal contribution
  • Start date: 24th August 2022
  • Contract type: part-time

Job description, responsibilities and duties

*HYBRID WORKING OPPORTUNITY! * - NO SALES - ONLINE CUSTOMER ADVISOR ROLE

FLEXIBLE PART TIME AND WEEKEND WORK OPTIONS AVAILABLE

CPM International is an award-winning contact centre. with clients such as Dyson, Colgate and Harley Davidson.

We’re looking for Online Customer Advisors who are fluent in Slovak and/or Czech to join our vibrant Dyson customer care team. You’ll also need to be able to communicate clearly and effectively in written and spoken English (minimum B2 level).

Our client Dyson is a globally recognised, premium household name. They design innovative technology products such as the Dyson hair wrap, fans and vacuum cleaners. As a Customer Care Advisor, you will work with our Chatbot platform, replying to customers queries and requests.

► Your daily tasks:
• Handle inbound customer contacts on the Chatbot platform, from various EU markets, as required, depending on daily/weekly/monthly demand.
• Use translation tools or other available systems to provide customer service in the language of the market being supported.
• Efficient and productive to achieve actions within required timescales
• Strive for’ first contact resolution’ to resolve customer queries efficiently and satisfactorily.
• Use required systems to resolve customer issues and take the recommended next best action.
• Demonstrate a full understanding of Dyson’s products and brand values.
• Be a Dyson Ambassador by educating customers on Dyson Technology.

Employee perks, benefits

What you can expect from us:

• Start date: 24th August 2022
Permanent Contract (Indefinite).
• Highly competitive base salary of €7,000 per annum for a 20h/week (other part time and weekend shifts available)
• BENEFITS & ALLOWANCES:
• ****SIGN IN BONUS**** 600 € (Valid for applications received between July 11th and July 31st only. The amount will be paid to the hired candidates in 2 instalments after completing the probation period)
• 5 €/day meal voucher (100€/month - applicable if you work at least 4h/day, and 20h/week)
• A commuting allowance of €50 per month (€600 per annum) for 100% office-based employees, and a working-from-home allowance of €50 per month (€600 per annum) for employees working from home.
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
• Fully paid training that optimally prepares you for your job.
• Outstanding work location and facilities in our brand-new offices in Bratislava.
• Best in class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment

If you want to apply, please submit your CV in ENGLISH language. If you want to know more, then we are ready to meet you!

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Information about the selection process

If you want to apply, please send us your CV in ENGLISH language. If you want to know more, then we are ready to meet you.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovak - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

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Brief description of the company

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients. CPM International offers a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Number of employees

1000 and more employees