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Customer Service Agent - French Market - Dyson

CPM International Telebusiness SLU

Information about the position

  • Place of work: Vajnorská, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 292 EUR/month1292€ base salary + 50€ allowance
  • Start date: 7th September 2022
  • Contract type: full-time, part-time

Job description, responsibilities and duties

► Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

► Job

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

► Your responsibilities:

• Respond to customer queries via phone or e-mail
• Ensure you are giving a great customer experience even to unhappy customers
• Learn everything you can about the Dyson products
• Collect and analyse data
• Monitor customer issues
• Attend necessary training courses (internal and external) to maintain a high level of competency in your role

Employee perks, benefits

► What you can expect from us

**We have brand new exclusive offices in Bratislava, but optionally you can work remotely within the Slovak territory**

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia (as long as you are eligible to work in Slovakia and you live in Slovakia)

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include:

• Start date: 7th of September 2022
• A Permanent Contract (Indefinite)
• Highly competitive base salary of €15,500 per annum
• Fully covered 5 EUR/ per day meal voucher
• Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office) or working from home allowances €50 per month (€600 per annum for 100% working from home)
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absence
• "Refer a friend" benefit – the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Outstanding work location and facilities
• Best in class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
• The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

If you want to know more, then we are ready to meet you…….

Information about the selection process

If you want to apply, please send us your CV in ENGLISH language.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

For full list of currently open positions visit here: www.cpm-careers.com

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

► What we look for

• French C1 and English B2-

• Communicative, dedicated and hardworking person
• Customer oriented person with outgoing attitude and able to ask the right questions
• Be well organised and able to prioritise your workload with the ability to work under pressure
• Decisive with ability to find the best solutions
• Flexible and able to adapt to change easily as this is a fast-paced environment
• Experience in the customer service industry and ideally in a Contact Centre environment is a plus
• Good computer skills and experience with MS Office

Advertiser

Brief description of the company

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients. CPM International offers a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Number of employees

1000 and more employees