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Dyson Customer Service and Sales Agent (Danish)

CPM International Telebusiness SLU

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 375 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about We’re People People.
We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson – Danish Customer Service and Sales Agent - Slovakia
Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

What you will Achieve
• Be a Dyson Ambassador by educating Owners and Customers on Dyson Technology
• Ensure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issues
• Have a full understanding of Dyson’s products and brand values and convey these at all times
• Give feedback and provide insight into the key areas that drive a poor Owner Experience
• Upsell to the latest technology and cross sell across the different categories
• Log customers reasons for contact and leave notes on customer records
• Adhere to all legal requirements and client requirements such as GDPR and PCI
• Handle a mix of Inbound Telephone Calls and Emails as required and depending on demand
• To strive for First Contact Resolution and resolve customer queries.
• Be efficient and productive in order to service the customers within agreed Service Levels to achieve Targets
• Follow the defined processes and customer handling rules outlined by the client
• Use the required systems to resolve customer issues and take the recommended next best action
• Attend necessary training courses (internal and external) to maintain a high level of competency in your role


What we look for
• Experience in the customer service industry and ideally in a Contact Centre environment
• Dedicated and hardworking and passionate about giving a great customer experience
• Have the ability to connect with customers, build rapport and show empathy
• Able to communicate clearly and effectively through the written and spoken word of Danish language to the level of C1 - C2 along with English to a level of B2- C1
• Outgoing and always asking appropriate questions to ascertain customer needs
• You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
• The ability to demonstrate our company DNA
• Be well organised and able to prioritise your workload with the ability to work under pressure
• Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson
• Flexible and able to adapt to change easily as this is a fast-paced environment
• Professional, proactive, positive and with a “can-do” attitude
• Good computer skills and experience with MS Office

Employee perks, benefits

What you can expect from us

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

• A Permanent Contract (Indefinite)
• Highly competitive base salary of €16,500 per annum
• Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)
• Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)
• Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)
• Very achievable bonuses that you can control
• Outstanding work location and facilities
• Best in class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
• The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

If you want to know more, then we are ready to meet you…….


CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student

Language skills

Danish - Proficiency (C2) and English - Upper intermediate (B2)

Advertiser

Brief description of the company

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.
At CPM international Contact Centres, our vision is to be the premier contact centre partner of choice, creating high quality customer experience and sales solutions that are boundary less, bespoke and boutique
Established in 1936, CPM has been a mainstay in leading innovation in ever-changing industries by diversifying into new markets and capitalising on developing technologies.
In the 1990s, CPM established its first Contact Centre focussed primarily on supporting sales inbound and outbound. In 2004 the main multilingual hub was opened in Barcelona to service clients from all over EMEA and we established a pedigree and reputation for delivering high quality customer experience solutions as well as sales.
Today, CPM employs over 3000 people, delivering high end customer experience solutions in 71 markets in over 26 different languages 24/7.

Number of employees

1000 and more employees

Company address

CPM International Telebusiness SLU
Felip II 108
08027 Barcelona
Spain