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Customer care specialist

Coral Club Slovakia s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: From 1 100 EUR/monthThe average salary for the market is indicated, we are ready to discuss the terms of cooperation with the candidate at the interview.
  • Start date: march
  • Contract type: full-time, part-time

Job description, responsibilities and duties

We are looking for an employee in Bratislava for remote work.

· Managing inbound and outbound calls in a timely manner
· Consult customers by telephone and via email to provide information on order status, shipping inquiries, products, pricing and availability
· Engage with in a friendly and professional manner while actively listening and recording their concerns
· Identify customers’ needs, clarify information, research every issue and provide solutions
· De-escalate situations involving dissatisfied customers, by offering assistance and support to find the best resolution to satisfy customers
· Provide follow-up on customer inquiries
· Keep records and update customers' information within the company database
· Knowledge of the company's products and services
· Knowledge and ability to meet company standards for calls in areas such as quality, volume, and accuracy
· Deliver an exceptional customer service

- German C1-C2;
- Russian C1-C2;
- work experience in a similar position will be an advantage.

Employee perks, benefits

We offer a unique opportunity for the right individual to join our business and develop their career in a fast-paced, entrepreneurial, challenging yet rewarding and supportive environment.
- Multinational work environment
- Opportunity to develop your skills
- Competitive salary package
- Our schedule is from Monday to Friday
- Our team is young and friendly, always ready to help when needed and eager to develop & meet new people.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Sales, marketing

Language skills

English - Intermediate (B1) and German - Advanced (C1) and Russian - Advanced (C1)

Other knowledge

CRM (Customer Relationship Management) - Skillful
Microsoft Excel - Skillful

Number of years of experience


The position is suitable for a fresh graduate


Personality requirements and skills

· Familiarity with CRM systems and practices
· Exceptional grammar and typing accuracy
· Excellent listening and interpersonal skills
· Knowledge of conflict-resolution techniques
· Excellent communication and presentation skills (written and verbal)
· Proficient in Microsoft Word, Excel
· Phone skills, including familiarity with complex or multi-line phone systems
· Flexible, able to multitask and learn in a fast-paced environment
· English or Ukrainian will be an advantage


Brief description of the company

We are an International Canadian company Coral Club Int.

Our mission is to Hydrate the world!

Maintaining well-being is our main focus. We strive to achieve this by working in collaboration with leading specialists in their industries, from around the world, in order to create top-quality and innovative products for health-minded people.

Each product is the result of the best ingredients you can find in nature combined with the latest technologies. All of our products undergo an array of safety tests before they reach the customers.

Number of employees

5-9 employees