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Customer Support French and English for Adobe products - remote

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 500 EUR/month
  • Start date: 21.November 2022
  • Contract type: full-time

Job description, responsibilities and duties

We have a great opportunity for French speakers - join our customer-centric team and become part of professional service for Adobe customers!

In Concentrix, we care about customer experience and aim to provide the best service for the biggest brands on the market. If you want to work in professional environment, with the latest technologies and use the benefits of home office - this might be your next career path!

As a Support Specialist your role will be:

- work fulltime, 40 hrs/week, from Monday to Friday during standard business hours 9:00 - 18:00
- represent the company, serve as the first point of contact for B2C and B2B customers from French speaking environment and assure they get answers to every question and inquiry
- provide assistance via INBOUND phone/live chat/e-mail to customer requests regarding: account settings, log-in, product licence, adding a new licenced user, billing and invoices and trobleshooting (technical assistance when program features are not running smoothly)
- friendly and professional interaction with customers based on agreed procedures
- participation in team and performance improvement activities (workshops, trainings, coaching, incentives)

Employee perks, benefits

We have more to offer:
- Look after your future with voluntary medical plan and life insurance
- Provide the best technical equipment and 30€ monthly allowance to make your 100% home office run smoothly
- 100% sick leave (PN) reimbursement
- 3 extra days of paid holidays and 3 sick days
- Employee referral program - cash award for referring a friend
- Professional, personal and career growth with our courses and coaches

Information about the selection process

Training and nesting period take 12 weeks in total.
Thank you for your interest, we will contact only those, who fulfill the main criteria.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and French - Advanced (C1)

Other knowledge

Microsoft Office - Advanced

Personality requirements and skills

- Fluent French (C1) and advanced English (B2)
- Be interested in customer support, troubleshooting and getting to the core of any problem
- Friendly personality, be a helpful team player
- Positive attitude, be self-motivated and proactive
- Independent decision maker, able to work in fast paced and customer facing environment

Advertiser

Brief description of the company

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Number of employees

150-199 employees