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Ubisoft is looking for: Technical Support Specialist with German language (e-mails and chat, no calls)

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 400 - 1 600 EUR/monthfinal salary depends on the skills and experience of the candidate
  • Start date: June 2022
  • Contract type: full-time

Job description, responsibilities and duties

Would you like to switch your hobby into a paid job? Do you want to be part of a gaming community and see what’s going on behind the scene?

If so, we have a vacancy for you where you can use your gaming experience, skills and passion and be part of a team who provide advice and support to the gaming community for one of the largest game producers in the world. You will be amongst the first ones to learn about upcoming games by putting your hands on them in our established gaming room – at work!

All you need is wunderbar German and decent English. Moreover, willingness to help others is always a plus in our team.

If you are talented and eager to learn with excellent German skills, we will help you to overcome the technical challenge and provide you the option to develop your skills.

Now let’s see what your tasks would look like:
• Resolving PC issues by providing solutions to the clients via email and chat
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with clients in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Learning and gaining knowledge of our processes
• Our teams are supporting customers in shifts, Monday-Sunday, 10:00-21:00 (we are flexible in planning your shifts)

Employee perks, benefits

We have more to offer:
• Look after your future with voluntary medical plan and life insurance
• 100% sick leave reimbursement
• Extra days of paid holidays and paid leave above statutory minimum
• Join a supportive team who help each other and run various events (bowling, volleyball tournaments, Christmas party, Secret Santa and many more)

Information about the selection process

Due to high number of applicants, we will contact only those, who fulfill the main criteria.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Fluent German (C1) and advanced English (B2)
• Be proficient in troubleshooting technical issues in Hardware/PC/Console environment
• Active gaming experience is nice to have
• Friendly personality, be a team player
• Positive attitude, be self-motivated and proactive

Advertiser

Brief description of the company

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
We are Different by Design.

Number of employees

150-199 employees