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Technical Support Associate with Czech and English for one of the biggest companies

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 350 EUR/monthfinal salary depends on the skills and experience of the candidate
  • Start date: 11th October 2021 / 01st November 2021
  • Contract type: full-time

Job description, responsibilities and duties

As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via the ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by performing a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

Now let’s see what your tasks would look like:
• Resolving PC issues by providing solutions to the clients via email and chat
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with clients in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Learning and gaining knowledge of our processes

Employee perks, benefits

• Strong remuneration package;
• Free Health Insurance + discount for a sport card;
• Work week from Monday to Friday;
• Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
• Management and technical career growth;
• Enhanced by learning and development program;
• Regular performance assessment;
• Standard working hours;
• Environment of high skilled and collaborative colleagues;
• To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020.

Information about the selection process

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward-thinking business, and picking up some new skills along the way, then look no further!

Send us your CV now to open the door to the new career opportunities ahead of you!
We can't wait to meet you!

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Czech - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Excellent communication skills in required language - Czech;
• Very good command of English language;
• Analytical thinking;
• Customer-oriented attitude, combined with excellent soft skills;
• Ability to capture information easily, summarize it and provide it briefly;
• Ability to adapt quickly;
• Good time management skills and multitasking ability;
• Technically oriented interests with strong troubleshooting and problem-solving skills.

Advertiser

Brief description of the company

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Number of employees

150-199 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorská 100/A
831 04 Bratislava - mestská časť Nové Mesto
https://www.concentrix.com/about/