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Digital Marketing Expert with Russian for Social Media

Competence Call Center Sp. z o.o.

Information about the position

  • Place of work: Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
  • Basic wage component (gross) and other rewards: From 1 073 EUR/monthperformance bonuses
  • Start date: 7/01/2022
  • Contract type: full-time

Job description, responsibilities and duties

If customers are inspired by the competence and friendliness of your service, then you are exactly right at TELUS International. It's a special talent to make people on the phone feel like they are in best hands. If you want to live customer service at best quality, we have the perfect job for you.

For our team in Gdańsk we are currently looking for support as

Digital Marketing Expert with Russian for Social Media (m/f/d)

Overview of tasks:
• Representing a globally top brand in the social media & digital marketing industry
• Contacting new and existing clients (advertisers) via phone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best advertisement solution for their business goal
• Improve client’s experience by driving optimal and appropriate product adoption
• Manage a B2B portfolio of small and medium businesses with responsibility for growing revenue
• Consulting advertisers throughout the sales process
• Keeping customer experience and satisfaction always at the core
• Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success

Employee perks, benefits

• Comprehensive product training and intensive training-on-the-job
• Internal training and further education possibilities via our campus
• Advancement opportunities in our international company
• Fixed basic remuneration with attractive bonus options
• Highly motivated and dedicated team with flat hierarchies and informal culture
• Great office with modern workplaces as well as free drinks and regularly fresh fruits as a little extra motivation
• Private medical healthcare

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Digital Marketing, Business, Social media

Language skills

English - Upper intermediate (B2) and Russian - Proficiency (C2)

Other knowledge

Communication skills - Advanced
Sales skills - Advanced
Microsoft Office - Advanced
Voicemail - Advanced
E-mail - Advanced

Experience in the position/sector

digital marketing or online sales organization

Number of years of experience

1

Personality requirements and skills

• 1 to 3 years’ experience in digital marketing or online sales organization
• Experience working with multiple performance metrics and sales targets
• Native level of Russian language with excellent communication skills
• English language on B2 level minimum
• Customer oriented approach with consultative sales skills
• Analytical mind-set with the ability to interpret data and trends
• Highly motivated, goal-oriented and passionate to add value to the business
• Ability to multitask and work under pressure
• Feeling comfortable contacting clients via phone, chat or email

Advertiser

Brief description of the company

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Number of employees

250-499 employees