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Quality Analyst with Czech for Social Media Field

Competence Call Center Sp. z o.o.

Information about the position

  • Place of work: Olivia Four, aleja Grunwaldzka 472b, 80-309 Gdańsk, Poland
  • Basic wage component (gross) and other rewards: From 1 597 EUR/monthperformance bonuses
  • Start date: 7/01/2022
  • Contract type: full-time

Job description, responsibilities and duties

Are you looking to develop your career in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!

For our team in Gdańsk we are currently looking for

Quality Analyst with Czech for Social Media Field (m/f/d)

Overview of tasks:
• Monitoring call, email, chat and any other support interactions quality of employees
• Providing feedback, coaching and mentoring to employees as needed
• Working closely with managers and employees to meet the relevant service level metrics
• Responsible for refresher training on process changes, analysis and reporting

Employee perks, benefits

• Fixed remuneration and a performance-based bonus
• Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture
• Internal training and learning opportunities
• Career opportunities in our international company
• Committed and motivated Team
• A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Digital Marketing, Information technology, Business

Language skills

English - Advanced (C1) and Czech - Proficiency (C2)

Other knowledge

Coaching - Advanced
Teamwork - Advanced
Communication skills - Advanced
Attention to detail - Advanced
Analytical thinking - Advanced

Experience in the position/sector

3

Number of years of experience

3

Personality requirements and skills

• Experience handling customers in service or technical fields within Call Center environment
• Working closely with different departments to prioritize efforts while providing timely and high quality service
• Excellent organizational skills and detail-oriented approach to problem solving
• Able to adapt quickly to changes in workflow
• Comfortable communicating with all levels of management

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Brief description of the company

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Number of employees

250-499 employees