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Technical Support Engineer

CloudTalk

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 800 EUR/monthmonthly base salary + quarterly bonuses
  • Start date: ASAP
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

- Full Time / Contract
- Offices in Malaga, Bratislava and Prague
- 100 % Remote anywhere from Europe

*Salary is negotiable based on your location and experience.

What you'll work on:

- Investigate complex, technical issues that arise.
- Crawl through logs, database entries.
- Networking (on level CCNA 1, 2) - SIP, TCP/IP.
- Answer technical support requests via email, chat, and phone.
- Help guide some customers through the technical setup process.
- Collaborate with our engineering team to solve more complex issues.
- Update knowledge base and troubleshooting documentation for internal and customer use.
- Serve as an initial escalation point for technical support issues.
- Act as a liaison between engineering and client-facing teams (customer support, customer success and sales) on technical issues affecting our customers.
- Identify, document and follow up with engineers on product bugs and features

If you are eager to grow but lack the requested experience, let us know. We are also looking for Junior Tech Support Engineers (L2).

Employee perks, benefits

- You’ll be part of a great team building a world-class product
- A family atmosphere and a small team where everyone can stand out
- An opportunity to grow and achieve great things
- Both remote and office (Bratislava/Prague/Malaga) work are possible
- Flexible working hours
- Your own MacBook
- Quarterly bonus depending on the performance of the company
- Referral bonus up to 3000 eur
- Team buildings and workshops
- Communications coach
- Birthday book of your choice
- Language courses
- Company merchandise
- We try to give back to the community by sharing our expertise whenever we can – Take a look at our blog for more info
- External Referral Program – Recommend a developer to klaudia.nemcicka@cloudtalk.io and get a new Macbook (2000 eur value) after 3 months probation period

We’re thrilled to announce that we have raised $7.3M in Series A funding! Our small but mighty cohort of Developers is now looking for new team members ️‍♂️. Those who share our passion for innovation, technology and disrupting the status quo are encouraged to apply.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

technical field

Language skills

English - Advanced (C1)

Personality requirements and skills

- Willingness to cover both morning (7:00-15:30), mid-day (09:30-18:00) and evening (15:30-00:00) shifts is crucial.
- Strong problem-solving, investigative, decision-making and critical-thinking skills.
- Ability to investigate, simulate and recognize technical problems.
- Ability to read logs (Sentry, Elastic, etc.) and databases (MySQL, MongoDB).
- Knowledge of VoIP (SIP protocol) is a big plus.
- Experience diagnosing QoS issues is a plus.
- Familiarity with VoIP devices, IP phones and softphones.
- Degree in a technical subject (students are welcomed as well).
- Professional, courteous and committed to provide amazing customer support.
- Ability to communicate with both technical and non-technical teams.
- Open-minded, positive and keen to learn.
- Good written and verbal communication skills in English.
- Great attitude, team player.
- Experience with call center technologies such as IVRs is a plus.

Advertiser

Brief description of the company

CloudTalk ☁️ is a modern, user friendly cloud telephony solution that has disrupted the $50 billion stagnant telephony market. Our easy integrability and advanced features save our clients an average of 2-3 minutes on every phone call! Our solution is loved by customer support and sales teams the world over. We can, of course, back this bold claim with data – check out our reviews and accolades on Capterra, Pipedrive Marketplace, G2. We have recently raised $7.3 million in Series A funding, adding to our seed investment of $1.6 million in 2019.

We believe in connecting the world not only through technology but also through people. CloudTalk’s 175+ employees represent 22 nationalities and work remotely from Europe, Asia and South America. Our clients span industries like SaaS, e-commerce, tech and finance. Some of our biggest partners are Fujitsu, Mercedes, Oyo and the Ministry of Health of the Slovak Republic.