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Customer Support Representative (Evening Shift)

CloudTalk

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 100 EUR/month+ quarterly bonuses
  • Start date: ASAP
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

Full Time / Contract
Offices in Bratislava/Prague and Malaga or fully Remote from Europe

We’re thrilled to announce that we have raised $7.3M in Series A funding! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.

Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honor. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.

What you will do:

- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.

Working hours: every work day between 08:00-16:00 (day shift) and 16:00-00:00 (evening shift).

Employee perks, benefits

- Being part of a great team building a world-class product,
- A family atmosphere and a small team where everyone can stand out,
- An opportunity to grow and achieve great things,
- Both remote and office (Bratislava/Prague) work are possible,
- Your own MacBook,
- Quarterly bonus depending on the performance of the company,
- Referral bonus,
- Communications coach,
- Teambuildings and workshops,
- Company merchandise,
- We try to give back to the community by sharing our learnings - Take a look at our blog.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- You are able to take ownership over your work,
- You are proactive, not only reactive,
- You enjoy problem solving,
- You'll take the extra step to help the client,
- You speak English fluently, Slovak is not a necessity.
- You are hungry for knowledge,
- Critical thinking and ability to take a stand,
- New technologies are close to your heart.
- You are a professional that enjoys working with people.
- Compassion and empathy are some of your top personality traits.

Advertiser

Brief description of the company

CloudTalk ☁️ is a modern, user friendly cloud telephony solution that has disrupted the $50 billion stagnant telephony market. Our easy integrability and advanced features save our clients an average of 2-3 minutes on every phone call! Our solution is loved by customer support and sales teams the world over. We can, of course, back this bold claim with data – check out our reviews and accolades on Capterra, Pipedrive Marketplace, G2. We have recently raised $7.3 million in Series A funding, adding to our seed investment of $1.6 million in 2019.

We believe in connecting the world not only through technology but also through people. CloudTalk’s 100+ employees represent 11 nationalities and work remotely from Europe, Asia and South America. Our clients span industries like SaaS, e-commerce, tech and finance. Some of our biggest partners are Fujitsu, Mercedes, Oyo and the Ministry of Health of the Slovak Republic.

Company address

CloudTalk s.r.o.
Západný rad 31
811 04 Bratislava
https://www.cloudtalk.io/