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Number Allocation Specialist

CloudTalk

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 100 EUR/month1100 EUR/month + quarterly bonuses + company stocks
  • Contract type: full-time

Job description, responsibilities and duties

You don't need any prior experience or knowledge to succeed in this role. All we are looking for in the right candidate is an ability to handle precise and meticulous work with attention to detail. Also, English language is key, Slovak or Czech is not a necessity. We are happy to teach you all the rest :-)

What you'll be tasked with:

- Handle daily number provisions and number porting requests from customers
- Ensure customers are compliant with local country regulations
- Understand customers’ need and be able to recommend the best alternative solution when they do not meet requirements for a specific number type
- Maintain internal knowlegde with up to date information about coverage/prices/requirements of global numbers
- Assist support, sales, and CSM teams in compiling information about provisioning for prospects and large accounts
- Communicate and report issues with numbers to L2 or carriers
- Process management in phone numbers porting
- Handle administrative tasks and ensure accuracy of data
- Participate in communication and onboarding meetings regarding the clients' usage of phone numbers

What we are looking for:

- You are highly organized,
- You have a perfect attention to detail,
- You are proactive, not only reactive,
- You enjoy problem solving,
- You'll take the extra step to help the client,
- You speak English fluently, Slovak is not a necessity,
- You are hungry for knowledge,
- Critical thinking and ability to take a stand,
- New technologies are close to your heart,
- You are a professional that enjoys working with people,
- Compassion and empathy are some of your top personality traits,

Employee perks, benefits

What else can we offer at CloudTalk:

- Both remote and office (Bratislava/Prague) work are possible,
- Flexible working hours,
- Your own MacBook,
- Company Stock Options Program,
- Quarterly bonus depending on the performance of the company,
- Referral bonus,
- Teambuildings and workshops,
- Communications coach,
- Birthday book of your choice,
- We try to give back to the community by sharing our learnings - Take a look at our blog at https://www.cloudtalk.io/blog

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

CloudTalk is a modern and user friendly cloud telephony solution which disrupts the $50 billion stagnant telephony market. Through our easy integrability and advanced features, CloudTalk saves 2-3 minutes on every phone call! Our solution is loved by customer support and sales teams all over the world. We can, of course, back this bold claim with data - Capterra, Pipedrive Marketplace, G2. We have recently raised $7.3 million in Series A funding, adding to our seed investment of $1.6 million in 2019.

We believe in connecting the world not only through technology but also through people. CloudTalk’s 60+ employees of 11 nationalities work remotely from Europe, Asia and South America. With our clients spanning industries like SaaS, e-commerce, tech and finance, we work with companies such as Fujitsu, Mercedes, Oyo or the Ministry of Health of Slovak Republic.

Company address

CloudTalk s.r.o.
Západný rad 31
811 04 Bratislava
https://www.cloudtalk.io/