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Customer Service Coordinator

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  Bratislava, Slovakia
  Full time
  JR6974

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

As a Customer Service Coordinator, you ensure the existing customers are receiving the support and help during the order process and resolution of potential issues in the delivery, audit process, invoicing, and administration. You support Account representatives, ensure required KPIs, provide internal cross-organization communication, SalesForce processes...Key CHEP’s objective is to supply a sustainable quality of services (pallets delivered on time) and customer satisfaction scores (Service level). Proactive communication (internal and external) is the key to success in that position.

What you will do:

Order Processing Supervision:

Although the order processing is automated, its supervision and reaction to changes/adjustments are required as well as proactive communication with the customer

Communication with internal stakeholders:

Regular communication with CHEP’s supply chain, AM-asset protection, and customer-facing colleagues (CS, sales representatives and managers) is required to ensure smooth processing of customer needs and resolution of potential admin issues.

Communication with customers:

Independent and regular communication with customers is a critical part of the job.
Understanding of customer priorities, quick reaction on KPIs, on changing demand to ensure the high customer satisfaction and Service Level.

Processes:

Apart from account management, the audit of pallets at selected customers is an important part of the job to protect CHEP’s assets (KPIs – stock, pallet control) as well as customer-related costs. Acts as expertise in terms of procedures to navigate and advise customers actively.

Systems:

SAP, MyCHEP, SalesForce, Teams, Power BI, and other systems are used as a base for data management and communication. Full understanding of CS reports and follow-up actions.

Who we are looking for:

  • High school diploma
  • Experience in interaction with the customers, order invoice processing, complaint resolution
  • Around 3 years of experience within Customer Service and back-office tasks.
  • Optimistic and positive attitude,
  • Communicative
  • Customer and resolution focus
  • Solid level of English (mainly for internal verbal and written communication needed)
  • Home address Bratislava and surroundings (cca 50 km)

What we offer:

  • Benefits package (Cafeteria system)
  • Multisport card
  • Flexible working hours, home office based with the option to use a co-working space in WIWO Polus city center in Bratislava
  • 3 days paid leave for volunteering
  • 3 paid sick days
  • Annual bonus depending on personal & company performance
  • Option to purchase shares within the Brambles Group

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]

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