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Customer Service Representative

  Remote

  Full time

  JR6039


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CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The role is dedicated to the management of existing e-customers portfolio (currently +150 in SK).

What you will do:

  • Manage existing clients’ (manufacturers) leading to growth
  • Solve supply, quality, admin, finance and operational issues
  • Develop customers’ potential and increase their satisfaction
  • Create account plans for top customers to maximize cooperation shape
  • Manage sales funnel of opportunities based on account portfolio in Salesforce
  • Executive tactics and best commercial practices
  • Maintain relationships, understand customers’ needs and priorities through regular dialog, personal meetings and communication
  • Execute a local plan to protect your customers’ revenue
  • Negotiate commercial terms and proposals with customers
  • Review volume, revenue and profit versus target and budget
  • Review performance of customers versus KPIs
  • Review audit plan and result for own account portfolio
  • Maintain continuity of business – participate in a smooth handover from Sales
  • Participation in current departmental projects and other tasks delegated by Manager
  • Coordinate all related activities with Sales, Retail sales and AM departments
  • Create new commercial initiatives to reach objectives above

Who we are looking for:

We are looking for you if:

  • You are an independent & flexible person with outstanding communication skills
  • You like to take initiative and act spontaneously
  • You really care about your customers’ needs and like to build and maintain good relationships with them
  • You have positive mindset and proactive attitude, so that you willingly look for solutions and new opportunities
  • You stand out with your openness to cooperate and build relationships both with your clients and colleagues
  • You like to ask and explore as well as focus on finding answers to your clients’ doubts and concerns
  • You have good time management & organizational skills
  • You have analytical and strategy oriented mindset and are able to deal with ambiguities

Experience & skills that would be an asset:

  • Previous experience in Customer Service related role is required (preferably Representative, Sales Manager, Field Executive – Commercial or services approach)
  • Experience in Retail/ FMCG/ Supply Chain industry
  • MS Office (PowerPoint & Excel)
  • Active driving license
  • Management system – Salesforce, Workday, Concur
  • English & Slovak languages are a must

What we offer:

  • Company car
  • Benefits package (Cafeteria system)
  • Multisport card
  • Flexible working hours, home office based with option to use a co-working space in Polus city center in Bratislava
  • 3 days paid leave for volunteering
  • 3 paid sick days
  • Annual bonus depending on personal & company performance
  • Option to purchase shares within the Brambles Group

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]


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About Us




Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

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