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Customer Support Specialist

Boataround

Information about the position

  • Place of work: Radlinského, Bratislava
  • Basic wage component (gross) and other rewards: 1 350 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a team player with desire to work in a young and dynamic environment of tourism and hospitality. Are you seeking challenges even in your ordinary day to day life? Are you a go getter that won’t take no for an answer? Are you target driven and detail oriented? Do you want to use all your languge skills?
We are looking for a Customer Support Specialist to provide high-quality service to our clients. Your goal will be to ensure our clients enjoy themselves and plan to come back to our service.

Your main responsibilities will be :
- Take care of administrative duties.
- Prepare all needed documents of clients for their trip
- Post Sales support of clients with varies questions regarding their trip over phone and emails in English language and other languages that you can speak
- Accommodate general and unique requests.
- Diffuse conflict or tense situations with clients
- Help with daily operations and support other team members
- Support to Sales Team

Employee perks, benefits

- International team and partners
- Possibility to grow further
- Competitive salary, živnosť possible
- Multisport card
- 25 days of paid holidays

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

e-commerce, tourism

Language skills

English - Advanced (C1) or German - Upper intermediate (B2) or Polish - Advanced (C1) or Russian - Proficiency (C2) or Hungarian - Advanced (C1) or Italian - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Excellent interpersonal and communication skills.
- Perfect time management and well self-organized person - Ability to find creative solutions out of the problems
- Stress resistant
- Hungry for learning
- Fluent in English with Slovak/or German/or Italian/ or Polish/or Russian

Advertiser

Brief description of the company

We are Boataround.com, a yacht rental search. With offices in Berlin, Bratislava, Split, Athens and Barcelona, available in 26 languages, offering an easy booking process, best prices online and top-rated customer service. With over 26,000 yachts available online and 1,300 destinations, Boataround has become a global web, currently ranked as #1 worldwide.

Number of employees

50-99 employees