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Customer Success Manager

Bloomreach SK s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 2 500 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) for Central Europe. Could you be one of them?

Help top e-commerce businesses boost their performance.
Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

The salary range starts at 2,500 EUR + stock options.

Tasks and responsibilities:

As a Customer Success Manager you will be expected to:
- Act as a trusted advisor & industry expert able to challenge the status quo
- Prioritize multiple requests from the clients
- Suggest new solutions to improve customers’ operations to ensure that Exponea delivers value to the client 
- Cooperate with multiple internal stakeholders to ensure smooth collaboration with the client
- Be the voice of both, the client as well as the company
- Assist clients with varying degrees of experience of the platform
- On the client side, educate the client about the best ways forward in their industry and ensure that Exponea is fully aligned with their client’s goals & strategy.
- On the company side, ensure that the cooperation is a win-win for both sides.
- Minimise customer churn 

Employee perks, benefits

Regional benefits:

- Monthly lunch entitlement by up to 110€ per month
- Pension scheme or Health insurance depending on region

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

business consultancy

Language skills

English - Advanced (C1) and Slovak - Proficiency (C2)

Number of years of experience

2

Personality requirements and skills

What we expect of the candidate:
- 2-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency. Previous experience with our platform is very welcomed.
- Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
- Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
- In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
- Knowledge of e-commerce, marketing and the current trends in the industry.
- Working proficiency in English & Slovak/Czech.
- Willing to learn work with our platform

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Brief description of the company

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

- Discovery, offering AI-driven search and merchandising
- Content, offering a headless CMS
- Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Number of employees

500-999 employees