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Customer Relationship Manager with French

Berlin Brands Group a.s.

Information about the position

  • Place of work: Grösslingová 8, Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthBase salary depends on the professional qualifications and experience
  • Start date: Upon Agreement
  • Contract type: full-time

Job description, responsibilities and duties

• Collecting, assessing and proactively solving the biggest problems of customers in the purchasing process and following communication with customer.
• Monitoring customer ratings on a daily basis. Proactively contacting customers in order to solve their negative evaluation and achieve a change in their evaluation to positive.
• Achieving and maintaining customer business ratings above 90% (Price comparators, internal rating system).
• Database management and monitoring of most common problems in customer journey, follow up to eliminate the negative experience
• Check comments and messages on social networks. Delivering proactive solutions, answering product or service related questions
• Approval of unrepairable service act and managing contract cancellation.
• Resolving issues with lost, unavailable, unpaid or undelivered orders.
• Short and simple translations from Slovak language into a dedicated language.
• If necessary, assisting customer support in TOP seasons
• Evidence of damaged shipments and their assessment, resolving together with logistics

Employee perks, benefits

- company teambuildings
- candy bar (sweet, fresh fruit)
- free drinks (coffee, tea, mineral water,…)
- employment discounts - 30%
- multi sport card
- bonus for special occasions
- sick days
- slovnaft bike
- referral bonus

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer relationship management

Language skills

Slovak - Intermediate (B1) and English - Intermediate (B1) and French - Proficiency (C2)

Experience in the position/sector

customer support

Number of years of experience

2

Personality requirements and skills

• Experience from support or customer service
• Strong pro-customer approach
• the desire and will to always solve the customer's problem to his satisfaction independence and diligence
• Drive to change things and processes for better customer experience

Advertiser

Brief description of the company

Berlin Brands Group (previously known as electronic-star a.s.) is an international house of brands from Slovakia with status of the unicorn. We successfully break the stereotypes by designing, developing and distributing our own products.

Inspired by the creative urban atmosphere of Berlin and excellence of German engineering, our passion is staying ahead of current trends with innovative products accessible to a wide range of customers.

WE ARE CREATORS We are producing and developing what we sell. 7,000 products and still counting! We´re always looking for new ways to elevate your experience. And what’s a better city to create in than the epicenter of culture in Europe, Berlin? Exactly...

WE ARE DESIGNERS Design in Germany matters. It means quality, but doesn’t need to come with a high price tag. Style and the drive for innovation is in our DNA. Our attention to detail and cutting edge techniques ensure we´ll always provide you with new trends and features to support your kitchen and home.

WE THINK GLOBAL 21 European countries, USA, China, Turkey. Based in Berlin and Bratislava, we truly believe this is just a beginning. A small company has transformed into a global brand by taking its award-winning products to new attractive markets. And still keeps growing!

Number of employees

200-249 employees